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| 11.1.3 Leadership

Emotional Intelligence Competencies Related to Outstanding Leadership(Goleman, Boyatzis and McKee, 2002)

Personal Competence
The Self-awareness Cluster:

- Emotional self-awareness: recognizing our emotions and their effects
- Accurate self-assessment: knowing one's strengths and limits
- Self-confidence: a strong sense of one's self worth and capabilities

The Self-management Cluster:

- Adaptability: flexibility in dealing with changing situations or obstacles
- Emotional Self-control: inhibiting emotions in service of group or organizational norms
- Initiative: proactive, bias toward action
- Achievement orientation: striving to do better
- Trustworthiness: integrity or consistency with one's values, emotions, and behavior
- Optimism: a positive view of the life and the future

Social Competence
Social Awareness Cluster:

- Empathy: understanding others and taking active interest in their concern
- Service orientation: recognizing and meeting customer's needs
- Organizational awareness: perceives political relationships within the organization

Relationship Management Cluster:

- Inspirational Leadership: inspiring and guiding groups and people
- Developing Others: helping others improve performance
- Change catalyst: initiating or managing change
- Conflict management: resolving disagreements
- Influence: getting others to agree with you
- Teamwork and Collaboration: Building relationships with a creating a shared vision and synergy

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