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12.3 Emotional Intelligence Competences
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<span class=outlineNumberFirst>12.3 </span><span class=topicLineFirst>Emotional Intelligence Competences</span>
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<div class="topicTextNotes"><div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">, both Personal and Social, to be at core:</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><br/></div>
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<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm" class="lastTableNotesDiv"><font
face="Times New Roman" size="3"><span style="font-size:12pt"><b>Table 1. Emotional Intelligence Competencies
Related to Outstanding Leadership </b></span></font><span></span></div>
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<div align="center" style="margin-left=1mm; margin-right=0mm; text-indent=0mm" class="lastTableNotesDiv"><font
face="Times New Roman" size="3"><span style="font-size:12pt"><b>(Goleman, Boyatzis and McKee, 2002) </b></span></font><span></span></div>
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<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm" class="lastTableNotesDiv"></div>
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<div align="center" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" size="3"><span
style="font-size:12pt"><b>Personal Competence</b></span></font><span></span></div>
<div align="center"><br/>
</div>
<div align="center"><font face="TimesNewRoman" color="#010101" size="3"><span style="font-size:12pt"><b>The
Self-awareness Cluster:</b></span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-2mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Emotional self-awareness: recognizing our emotions and their effects</span></font><span> </span><span></span></li>
<li style="margin-left=-2mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Accurate self-assessment: knowing one&#146;s strengths and limits</span></font><span> </span><span></span></li>
<li style="margin-left=-2mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Self-confidence: a strong sense of one&#146;s self worth and capabilities </span></font><span></span></li>
</ul>
</ul>
<div align="center"><font face="TimesNewRoman" color="#010101" size="3"><span style="font-size:12pt"><b>The
Self-management Cluster:</b></span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Adaptability: flexibility in dealing with changing situations or obstacles</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Emotional Self-control: inhibiting emotions in service of group or
organizational norms</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Initiative: proactive, bias toward action</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Achievement orientation: striving to do better</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Trustworthiness: integrity or consistency with one&#146;s values, emotions, and
behavior</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Optimism: a positive view of the life and the future </span></font><span></span></li>
</ul>
</ul>
<div align="center"><br/>
</div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt"><b>Social Competence</b></span></font><span></span></div>
<div align="center"><br/>
</div>
<div align="center"><font face="TimesNewRoman" color="#010101" size="3"><span style="font-size:12pt"><b>Social
Awareness Cluster:</b></span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Empathy: understanding others and taking active interest in their concern</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Service orientation: recognizing and meeting customer&#146;s needs</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Organizational awareness: perceives political relationships within the
organization </span></font><span></span></li>
</ul>
</ul>
<div align="center"><font face="TimesNewRoman" color="#010101" size="3"><span style="font-size:12pt"><b>Relationship
Management Cluster:</b></span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Inspirational Leadership: inspiring and guiding groups and people</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Developing Others: helping others improve performance</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Change catalyst: initiating or managing change</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Conflict management: resolving disagreements</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Influence: getting others to agree with you</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Teamwork and Collaboration: Building relationships with a creating a
shared vision and synergy</span></font><span> </span><span></span></li>
</ul>
</ul>
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