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<span class=outlineNumberFirst>5. </span><span class=topicLineFirst>ABSTRACT</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Looking
at the different (humanistic) sciences, biology, mathematics as well as the fields of
philosophy and religion, is there proof, causal relationship or even correlation with one specific
domain from which all spring and towards which all 'return'? The premise of this dissertation
has been that there is, and it is called 'emotion'. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Emotion
is here determined as the principal or root force from which both consciousness and
action spring.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">The
extensive research that has been performed for this dissertation has led to the general
conclusion that there is indeed a very high degree of both causal relation and correlation
between the human aspects covered by, <i>or used by</i>, all sciences. For most humanistic sciences
a firm causal relationship between the field of science and (human) emotion as 'root' or even
cause has been found. For others strong correlation at the least has been found, especisaly with
regard to religion and philosophy (which are by most scientists regarded as the 'root', next to
ratio, and to which this conclusion goes beyond). </span></font><span></span></div>
<div align="left"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Is
there, then, a hierarchy of accepted domains that lead to the explanation of <i>all </i>human
behaviour? The conclusion is: there is! </span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-4mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; font-weight= bold; font-style= italic; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt"><b><i>All human action
is rooted in emotion;</i></b></span></font><span></span></li>
<li style="margin-left=-4mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">All human ratio is rooted
in emotion;</span></font><span></span></li>
<li style="margin-left=-4mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">All human culture is rooted
in ratio (which is rooted in emotion).</span></font><span></span></li>
<li style="margin-left=-4mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">All human behaviour is rooted in culture
(and therefore ultimately in emotion).</span></font><span></span></li>
<li style="margin-left=-4mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">All human results are rooted in behaviour
(and therefore ultimately in emotion).</span></font><span></span></li>
</ul>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">This conclusion
dramatically reveals a second important phenomenon which was not expected
from the onset: <b><i>emotion (-awareness) drives consciousness</i></b> and also: <b><i>denial (e.g.:
unawareness) of the principle of emotion as being the root of all human behaviour
deminishes (growth of) consciousness</i></b>.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">It is beyond the
scope of this dissertation to make a connection between these latter
conclusions and the matters of the purpose and meaning of (human) life, but I do not hesitate to
say that here may well be a strong case implicitely made towards the philosophy (if you will)
that consciousness is both (purpose and meaning), and that emotion is the 'root- and driving
force'. <b><i>Conscious awareness seems to be the path to follow for, and the destination of,
humanity and emotion drives this</i></b> (content and process).</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The ultimate conclusion
of my research reads that the whole (world) society is dominated by
emotion, be it mostly covert, and that society advances by increasing awareness of emotion and
(overtly) dealing with this intelligently. The three main words being: emotion, awareness and
consciousness.<br/>
To many it may seem as if it is money that 'makes the world go round', and it does, but mostly
since it is the most distributed temporal embodyment of emotion: it is a means. As said,
ultimately <b><i>emotion and society's intelligent dealing with it is what in fact makes the
world go round</i></b> (hence EQnomy).</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The established
conclusions are very condencely defined, both </span></font><a href="TheTruthaboutHumansinthisstageofHumanEvo.html#Topic8" ><font
face="Times New Roman" size="3"><span style="font-size:12pt">descriptive</span></font></a><font face="Times New Roman" size="3"><span
style="font-size:12pt"> and in </span></font><a href="TheTwelvePrinciplesofBehaviourMotivation.html#Topic9" ><font
face="Times New Roman" size="3"><span style="font-size:12pt">principles</span></font></a><font face="Times New Roman" size="3"><span
style="font-size:12pt">, at
the Conclusions section so you may skip to there to completethis abstract. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The chalenge I
leave you with must be: prove me wrong!</span></font><span></span></div></div>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Huge
gratitude is due to all my colleague scientists, each in their own field, who have
contributed their research and insights to the scientific world as well as to the business world
and public in general. Without these contributions from the whole academic community this
dissertation would have been absolutely impossible as it is 100% based on the fine work of all
those fellow scientists and the academic community as a whole (as per 2003).</span></font><span></span></div>
<div align="left"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">In
perticular I wish to acknowledge the work, help and insights of Prof. Dr. Joop Swieringa,
Prof. Dr. Ir. Mathieu Weggeman, Albert Hakkert, Daan Fousert, Margriet Guiver-Freeman,
Thom Hartman, Ton Hunnekens, Drs. Jacqueline Jansen, John Kelly, Drs. Dennis Kerkhoven,
Drs. Jennifer van Valkernhoef, Wim van Rooijen and all those other fine people that have,
knowingly or not, helped me in this journey from my local basecamp (the Netherlands). </span></font><span></span></div>
<div align="left"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Special
mention is due of the staff of the Trinity University library and IT departments that have
made my &#145;virtual&#146;and remote work so easy and have been there with their fabulous innovative
solutions whenever I needed it.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">For
their relentless support (and patience) I wish to thank my wonderful family: my wife Carla
and our children Dennis, Lieneke, Dave, Roos and Jeroen.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Special
thanks is also due to Professor Dr. Rowena H. Kingston and the UIC Trinity University
Examening team and Dissertation Board.</span></font><span></span></div></div>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Triggering anger</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Anger happens when
I am frustrated from achieving my goals. This may be a repeated thing,
with each occurrence stoking the anger I am repressing until I cannot hold it in any more.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Anger is often
an response to an insult to me or my friends. It is thus a defending action against
an attack on my identity.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Anger is generally
past-focused. That is, we are more often angry at things that have already
happened. Even when I am angry about the future, it often is triggered by my putting myself into
further into the future and looking back at a 'future perfect' event that 'has happened'.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>The power of
anger</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Anger can be a
very powerful way of getting what you want, especially in the short term.
Indeed, this is one of the key reasons why it exists. When a chimpanzee displays anger, it is
signalling to others that the subject in hand is very important to it, and it is ready to fight for
it.
Unless other chimpanzees are prepared to duel, maybe to the death, then they are more likely
to back down.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Anger is also the
last response of a cornered victim, and many a mild- mannered person has
turned into a raging hulk when they feel there is no alternative. The surprise they create in their
oppressors is often so great it gives them the winning hand.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Anger also gives
a general power signal that does not need to be used that often, as other
peace-loving people will generally tend to back down before a person they know has a
tendency to anger. A 'look' is often all it takes.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Anger can also
be a positive long-term energiser, such as when a teenager decides to 'show' his
parents that he is not the lazy slob they seem to think he is.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>The hazard of
anger</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Although there
are short-term gains to be had with anger, there are also a number of hazards.
First, your bluff may be called and you can get into losing battles. A reason for this is that as
anger boils over into rage you can easily lose all judgement and control and hence take on an
opponent who can easily give you a good pasting (or hurt someone you do not want to hurt).</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Anger and the effective
attack (physical or psychological) can also gain you enemies. Even
someone you have beaten and who now seems to be your friend is probably waiting for the
moment when they can safely take their revenge.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Displacement</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">As anger is so
hazardous, we often find other ways to vent it, displaced either in time or
location. For example a person who is frustrated at work may be angry with their family, or
perhaps will avoid this by going for a run immediately when they get home.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Displacement is
a huge source of continued human strife, as we pass on our anger to other
people, who do likewise.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Avoid arousing
the anger of people who can damage you. You can, however, use their anger.
One way is to redirect it at other people. Another approach is to let them get angry and then
play the hurt party. When they cool down they will need to apologies and you can ask for what
you really want from them as a condition for forgiveness.</span></font><span></span></div></div>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">An interesting
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<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Putting yourself
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<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Personal history</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Take an emotional
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picture, so you are re-living the experience (not standing back or looking down on yourself).
See the situation 'through your own eyes'.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Doing this, you
will most likely re-experience to some extent the emotions you felt at the time. If
you looked at a strong negative experience you might even have felt tears coming to your eyes.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Empathizing</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">We can do the same
with other people - when we </span></font><a href="Empathy.html#Topic15" ><font face="Times New Roman" size="3"><span
style="font-size:12pt">empathize</span></font></a><font face="Times New Roman" size="3"><span style="font-size:12pt">
with them, we are putting
ourselves into their body and their experiences. By associating ourselves closely with them, we
experience what they experience and feel what they feel.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Standing back</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The reverse of
association is dissociation. Take that same emotional experience and now move
to a position above the scene, so you can see yourself in it. You will now most likely
experience the emotion far less.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Many people manage
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themselves, living in a safe, unemotional place where they can look down on the world and
coolly evaluate it.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Therapists use
this phenomenon either to help clients re-live experiences or to help them detach
themselves from painful emotions.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">This can also be
used to help others to change moods. If they are empathetic (as we mostly
are, to some extent), then if then if you change your emotional state then they may well follow
you, especially if you have connected them to you beforehand by first empathizing with them.</span></font><span></span></div></div>
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<a name="Topic11"></a>
<span class=outlineNumberFirst>6.1 </span><span class=topicLineFirst>Basic Emotions</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>List of emotions</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">What are the basic
emotions? As ever, theorists disagree. Ortony and Turner (1990) collated a
wide range of research as to what basic emotions are.</span></font><span></span></div>
<center>
<table border="1" bordercolor="#000080" width="499" align="center" cellpadding="3" style="border-collapse: collapse; border: none">
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<td valign="middle" width="26%" bgcolor="#ffff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt"><b>Theorist</b></span></font><span></span></div>
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<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt"><b>Basic
Emotions</b></span></font><span></span></div>
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<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Plutchik</span></font><span></span></div>
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<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Acceptance, anger,
anticipation, disgust, joy, fear, sadness,
surprise </span></font><span></span></div>
</td></tr>
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<td valign="middle" width="26%" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Arnold</span></font><span></span></div>
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<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Anger, aversion,
courage, dejection, desire, despair, fear,
hate, hope, love, sadness </span></font><span></span></div>
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<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Ekman, Friesen,
and Ellsworth</span></font><span></span></div>
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<td valign="middle" width="74%" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Anger,
disgust, fear, joy, sadness, surprise </span></font><span></span></div>
</td></tr>
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<td valign="middle" width="26%" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Frijda</span></font><span></span></div>
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<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Desire,
happiness, interest, surprise, wonder, sorrow </span></font><span></span></div>
</td></tr>
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<td valign="middle" width="26%" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Gray</span></font><span></span></div>
</td>
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<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Rage
and terror, anxiety, joy </span></font><span></span></div>
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<td valign="middle" width="26%" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Izard</span></font><span></span></div>
</td>
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<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Anger, contempt,
disgust, distress, fear, guilt, interest, joy,
shame, surprise </span></font><span></span></div>
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<td valign="middle" width="26%" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">James</span></font><span></span></div>
</td>
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<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Fear,
grief, love, rage </span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="26%" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">McDougall</span></font><span></span></div>
</td>
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<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Anger, disgust,
elation, fear, subjection, tender-emotion,
wonder </span></font><span></span></div>
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<td valign="middle" width="26%" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Mowrer</span></font><span></span></div>
</td>
<td valign="middle" width="74%" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Pain,
pleasure </span></font><span></span></div>
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<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Oatley and
Johnson-Laird</span></font><span></span></div>
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<td valign="middle" width="74%" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Anger,
disgust, anxiety, happiness, sadness </span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="26%" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Panksepp</span></font><span></span></div>
</td>
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<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Expectancy,
fear, rage, panic </span></font><span></span></div>
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<tr>
<td valign="middle" width="26%" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Tomkins</span></font><span></span></div>
</td>
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<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Anger, interest,
contempt, disgust, distress, fear, joy,
shame, surprise </span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="26%" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Watson</span></font><span></span></div>
</td>
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<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Fear,
love, rage </span></font><span></span></div>
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<td valign="middle" width="26%" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Weiner
and Graham</span></font><span></span></div>
</td>
<td valign="middle" width="74%" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Happiness,
sadness </span></font><span></span></div>
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</center>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Here is a deeper
list of emotions as described in Parrot (2001), where emotions were
categorised into a short tree structure.</span></font><span></span></div>
<center>
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<td valign="middle" width="20%" height="36" bgcolor="#00ffff" style="border: solid 0.75pt;">
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt"><b>Primary
emotion</b></span></font><span></span></div>
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<td valign="middle" width="20%" height="36" bgcolor="#00ffff" style="border: solid 0.75pt;">
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt"><b>Secondary
emotion</b></span></font><span></span></div>
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<td valign="middle" width="60%" height="36" bgcolor="#00ffff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt"><b>Tertiary
emotions</b></span></font><span></span></div>
</td></tr>
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<td rowspan="3" valign="middle" width="20%" height="48" bgcolor="#ffff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt"><b>Love</b></span></font><span></span></div>
</td>
<td valign="middle" width="20%" height="48" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Affection</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="48" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Adoration, affection,
love, fondness, liking,
attraction, caring, tenderness, compassion,
sentimentality</span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="20%" height="13" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Lust</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="13" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Arousal,
desire, lust, passion, infatuation</span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="20%" height="5" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Longing</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="5" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Longing</span></font><span></span></div>
</td></tr>
<tr>
<td rowspan="7" valign="middle" width="20%" height="150" bgcolor="#ffff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt"><b>Joy</b></span></font><span></span></div>
</td>
<td valign="middle" width="20%" height="150" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Cheerfulness</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="150" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Amusement, bliss,
cheerfulness, gaiety, glee,
jolliness, joviality, joy, delight, enjoyment,
gladness, happiness, jubilation, elation,
satisfaction, ecstasy, euphoria</span></font><span></span></div>
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<td valign="middle" width="20%" height="16" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Zest</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="16" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Enthusiasm, zeal,
zest, excitement, thrill,
exhilaration</span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="20%" height="16" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Contentment</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="16" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Contentment,
pleasure</span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="20%" height="16" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Pride</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="16" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Pride,
triumph</span></font><span></span></div>
</td></tr>
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<td valign="middle" width="20%" height="16" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Optimism</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="16" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Eagerness,
hope, optimism</span></font><span></span></div>
</td></tr>
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<td valign="middle" width="20%" height="16" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Enthrallment</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="16" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Enthrallment,
rapture</span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="20%" height="16" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Relief</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="16" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Relief</span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="20%" height="16" bgcolor="#ffff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt"><b>Surprise</b></span></font><span></span></div>
</td>
<td valign="middle" width="20%" height="16" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Surprise</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="16" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Amazement,
surprise, astonishment</span></font><span></span></div>
</td></tr>
<tr>
<td rowspan="6" valign="middle" width="20%" height="149" bgcolor="#ffff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt"><b>Anger</b></span></font><span></span></div>
</td>
<td valign="middle" width="20%" height="149" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Irritation</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="149" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Aggravation, irritation,
agitation, annoyance,
grouchiness, grumpiness</span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="20%" height="16" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Exasperation</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="16" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Exasperation,
frustration</span></font><span></span></div>
</td></tr>
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<td valign="middle" width="20%" height="48" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Rage</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="48" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Anger, rage, outrage,
fury, wrath, hostility,
ferocity, bitterness, hate, loathing, scorn, spite,
vengefulness, dislike, resentment</span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="20%" height="16" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Disgust</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="16" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Disgust,
revulsion, contempt</span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="20%" height="16" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Envy</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="16" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Envy,
jealousy</span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="20%" height="16" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Torment</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="16" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Torment</span></font><span></span></div>
</td></tr>
<tr>
<td rowspan="6" valign="middle" width="20%" height="149" bgcolor="#ffff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt"><b>Sadness</b></span></font><span></span></div>
</td>
<td valign="middle" width="20%" height="149" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Suffering</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="149" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Agony,
suffering, hurt, anguish</span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="20%" height="32" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Sadness</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="32" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Depression, despair,
hopelessness, gloom,
glumness, sadness, unhappiness, grief, sorrow,
woe, misery, melancholy</span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="20%" height="16" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Disappointment</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="16" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Dismay,
disappointment, displeasure</span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="20%" height="16" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Shame</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="16" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Guilt,
shame, regret, remorse</span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="20%" height="48" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Neglect</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="48" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Alienation, isolation,
neglect, loneliness,
rejection, homesickness, defeat, dejection,
insecurity, embarrassment, humiliation, insult</span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="20%" height="16" bgcolor="#ff00ff" style="border: solid 0.75pt;">
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</td>
<td valign="middle" width="60%" height="16" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Pity,
sympathy</span></font><span></span></div>
</td></tr>
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</td>
<td valign="middle" width="20%" height="65" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Horror</span></font><span></span></div>
</td>
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<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Alarm, shock, fear,
fright, horror, terror, panic,
hysteria, mortification</span></font><span></span></div>
</td></tr>
<tr>
<td valign="middle" width="20%" height="32" bgcolor="#ff00ff" style="border: solid 0.75pt;">
<div align="left" class="lastTableNotesDiv"><font face="Times New Roman" size="3"><span style="font-size:12pt">Nervousness</span></font><span></span></div>
</td>
<td valign="middle" width="60%" height="32" bgcolor="#00ff00" style="border: solid 0.75pt;">
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Anxiety, nervousness,
tenseness, uneasiness,
apprehension, worry, distress, dread</span></font><span></span></div>
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<div align="center"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So What</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Learn to recognise
emotions at increasing levels of detail. If you can see the emotion, then you
can respond appropriately to it.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Reference</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Parrott, W. (2001),
Emotions in Social Psychology, Psychology Press, Philadelphia</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Ortony, A., &amp;
Turner, T. J. (1990). What's basic about basic emotions? Psychological
Review, 97, 315-331.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Plutchik, R. (1980).
A general psychoevolutionary theory of emotion. In R. Plutchik &amp; H.
Kellerman (Eds.), Emotion: Theory, research, and experience: Vol. 1. Theories of emotion (pp.
3-33). New York: Academic. </span></font><span></span></div></div>
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<div class="topicTextNotes"><div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">CERTIFICATE OF
APPROVAL/TRANSCRIPT OF STUDIES:</span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">Be it known by
the authority invested in us as an Institution of Learning and by our International
Charters we have authorized through the examining Councel to:</span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="4"><span style="font-size:16pt"><b><i>PAULUS
LEONARDUS JANSEN<br/>
</i></b></span></font><font face="Times New Roman" size="3"><span style="font-size:12pt">(Paul L. Jansen)<br/>
BBA &#150; 1994-<br/>
MBA &#150; 1998-</span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">THE DEGREE, RANK
and ACADEMIC STATUS of:</span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="4"><span style="font-size:16pt"><b><i>DOCTOR
OF PHILOSOPHY</i></b></span></font><span></span></div>
<div align="center">in</div>
<div align="center"><font face="Times New Roman" size="4"><span style="font-size:16pt"><b><i>SOCIAL
AND BEHAVIORAL SCIENCES</i></b></span></font><font face="Times New Roman" size="3"><span style="font-size:12pt"> <br/>
<b><i>Thesis: &#147;EQnomy; The Emotional Intelligent Society&quot;</i></b></span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">ALL REQUIREMENTS
of the BOARD OF REGENTS and EXAMINERS HAVING
BEEN SUCCESSFULLY COMPLETED, ALL RIGHTS and PRIVILEGES THEREUNTO
APPERTAINING ARE HEREBY AWARDED. </span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">In witness whereof
the Certificate is sealed with the Common Seal of the Trinity College on the </span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt"><b>7</b><b><sup>th</sup></b><b>
of May 2004</b></span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">Dr. A. Wilkinson
(Dean of Studies)<br/>
Dr. A. Peel-Bayley (Vice-Chancellor Trinity College and University)</span></font><span></span></div></div>
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<span class=outlineNumberFirst>6.10 </span><span class=topicLineFirst>Cognitive Dissonance</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Description</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">This is the feeling
of uncomfortable tension which comes from holding two conflicting thoughts
in the mind at the same time.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Dissonance increases
with:</span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">The importance of the subject to us. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">How strongly the dissonant thoughts conflict. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Our inability to rationalize and explain
away the conflict. </span></font><span></span></li>
</ul>
</ul>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Dissonance is often
strong when we believe something about ourselves and then do something
against that belief. If I believe I am good but do something bad, then the discomfort I feel as a
result is cognitive dissonance.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Cognitive dissonance
is a very powerful motivator which will often lead us to change one or
other of the conflicting belief or action. The discomfort often feels like a tension between the
two opposing thoughts. To release the tension we can take one of three actions:</span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Change our behavior. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Justify our behavior by changing the conflicting
cognition. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Justify our behavior by adding new cognitions. </span></font><span></span></li>
</ul>
</ul>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Dissonance is most
powerful when it is about our self-image. Feelings of foolishness, immorality
and so on (including internal projections during decision-making) are dissonance in action.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">If an action has
been completed and cannot be undone, then the after-the-fact dissonance
compels us to change our beliefs. If beliefs are moved, then the dissonance appears during
decision-making, forcing us to take actions we would not have taken before.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Cognitive dissonance
appears in virtually all evaluations and decisions and is the central
mechanism by which we experience new differences in the world. When we see other people
behave differently to our images of them, when we hold any conflicting thoughts, we experience
dissonance.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Dissonance increases
with the importance and impact of the decision, along with the difficulty of
reversing it. Discomfort about making the wrong choice of car is bigger than when choosing a
lamp.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Research</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Festinger first
developed this theory in the 1950s to explain how members of a cult who were
persuaded by their leader, a certain Mrs Keech, that the earth was going to be destroyed on
21st December and that they alone were going to be rescued by aliens, actually <i>increased </i>their
commitment to the cult when this did not happen (Festinger himself had infiltrated the cult, and
would have been very surprised to meet little green men). The dissonance of the thought of
being so stupid was so great that instead they revised their beliefs to meet with obvious facts:
that the aliens had, through their concern for the cult, saved the world instead.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">In a more mundane
experiment, Festinger and Carlsmith got students to lie about a boring task.
Those who were paid $1 felt uncomfortable lying.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Example</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Smokers find all
kinds of reasons to explain away their unhealthy habit. The alternative is to feel
a great deal of dissonance.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Using it</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Cognitive dissonance
is central to many forms of persuasion to change beliefs, values, attitudes
and behaviors. The tension can be injected suddenly or allowed to build up over time. People
can be moved in many small jumps or one large one.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Defending</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">When you start
feeling uncomfortable, stop and see if you can find the inner conflict. Then
notice how that came about. If it was somebody else who put that conflict there, you can
decide not to play any more with them.</span></font><span></span></div></div>
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<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">When we are contented,
we are in a stable state where there are relatively few emotions to
drive us into any particular other action.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Contentment is
often the result of the resolution of tension where, having resolved a difficulty or
achieved a goal, we have a feeling of satisfaction.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The problem with
contentment is that we tend not to stay there for long. Other emotions arise,
from curiosity to </span></font><a href="Fear.html#Topic20" ><font face="Times New Roman" size="3"><span
style="font-size:12pt">fear</span></font></a><font face="Times New Roman" size="3"><span style="font-size:12pt">,
which then trigger us into further action.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Getting to contentment</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">To get to contentment
means releasing all tensions which stop us from being contented. This
means achieving all goals and needs and not setting up other goals.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">There are many
esoteric techniques which are used to get to contentment, from meditation to
Tai Chi. The general approach they use is quieting and focusing of the mind on something.
Sometimes mantras that repeat a sentence in the mind are used to distract and silence the
subconscious and the inner voice that nags us into actions.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">To motivate other
people, it can be useful to help them resolve other tensions first. If you can
get them into a contented state then you have a 'clean slate' from which to start and where they
are less likely to be distracted by other things. Helping them to contentment also builds trust.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>See also</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Lazarus, R. and
Lazarus, B. (1994), <i>Passion and Reason</i>, Oxford University Press, New
York</span></font><span></span></div></div>
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<div class="topicTextNotes"><div align="center"><font face="Verdana" color="#010101" size="5"><span style="font-size:20pt">To Carla, </span></font><span></span></div>
<div align="center"><font face="Verdana" color="#010101" size="5"><span style="font-size:20pt">who awoke
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<div align="center"><font face="Verdana" color="#010101" size="5"><span style="font-size:20pt">the highest
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<div align="center"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">&#147;The
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<div align="center"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt"><i>Blaise
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<div class="topicTextNotes"><div align="center"><font face="Times New Roman" size="4"><span style="font-size:16pt"><b><i>EQnomy;
The Emotional Intelligent Society.</i></b></span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt"><b><i>A STUDY
OF PRINCIPLES OF THE EMOTIONAL INTELLIGENT SOCIETY</i></b></span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">by</span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">Paulus Leonardus
Jansen Ph.D., MBA</span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">A thesis submitted
in partial fulfilment</span></font><span> </span><font face="Times New Roman" size="3"><span style="font-size:12pt">of
the requirements for the</span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">Doctor of Philosophy
degree in</span></font><span> </span><font face="Times New Roman" size="3"><span style="font-size:12pt">Social
and Behavioral Sciences</span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">of the UIC Trinity
University.</span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">7th of May 2004</span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">Dean of Studies:&#160;
Professor Dr. A. Wilkinson</span></font><span></span></div>
<div align="center">____________________________________________________</div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">Copyright 2004
by PAULUS LEONARDUS JANSEN</span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">All Rights Reserved</span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">Trinity University</span></font><span></span></div>
<div align="center">(part of the educational division of)</div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">The University
of Illinois</span></font><span></span></div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">Chicago, Illinois</span></font><span></span></div>
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<div align="center"><font face="Times New Roman" size="1"><span style="font-size:8pt">(U.I.C., Incorporated
in Dover, Delaware)</span></font><span></span></div></div>
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<span class=outlineNumberFirst>6.9.4 </span><span class=topicLineFirst>Desire</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Desire is</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Desire happens
when we want something. The strength of that desire can range from weak
'would like to sometime' to a raging thirst to possess something now. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The paradox of
desire, however, is that once we have got what we desired, we no longer
desire it and hence may no longer find it attractive in any way. People get trapped by this
pattern, for example in the way they chase members of the opposite sex, only to dump them
when they have captured their affections.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Note the difference
between love and desire. I can love a person but not desire them. Desire is
the need to possess. Arguably, true love is not about possessing at all.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Desire is the opposite
of </span></font><a href="Fear.html#Topic20" ><font face="Times New Roman" size="3"><span style="font-size:12pt">fear</span></font></a><font
face="Times New Roman" size="3"><span style="font-size:12pt">. Desire attract us towards something.
Fear makes us want to run
away.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Triggering desire</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Desire is triggered
when we see or think about something we want.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Desire increase
when what we want is visible, but just out of reach. It may also increase when
we have closer contact with the item, but which we still do not possess. Supermarkets know
this well, as they place foods and other items right under our noses.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Desire also increase
with teasing, where we are offered something, and it is taken away,
offered back, taken away. A variant of this is where the item is only available for a limited
period. This is an example of the Scarcity Principle. This is seen in shops in the regular 'sales'
they hold.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Desire is the opposite
of fear, and as such is a far more useful emotion in persuasion. There are
many ways of increasing desire, such as showing how it will result in the admiration of others or
making it available for a limited period only.</span></font><span></span></div></div>
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<div class="topicTextNotes"><div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">History and Definition of &quot;Emotional Intelligence&quot;</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">In 1985 a graduate student at an alternative liberal arts college in the USA
wrote a doctoral
dissertation which included the term &quot;emotional intelligence&quot; in the title. This seems to
be the
first academic use of the term &quot;emotional intelligence.&quot;</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Then in 1990 the work of two American university professors, John Mayer and Peter
Salovey,
was published in two academic journal articles. Mayer, (U. of New Hampshire), and Salovey
(Yale), were trying to develop a way of scientifically measuring the difference between
people's ability in the area of emotions. They found that some people were better than others
at things like identifying their own feelings, identifying the feelings of others, and solving
problems involving emotional issues.</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Since 1990 these professors have developed </span></font><font face="Times New Roman" color="#0000ff" size="3"><span
style="font-size:12pt"><u>two tests</u></span></font><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt"> to attempt to measure what they are
calling our &quot;emotional intelligence.&quot; Because nearly all of their writing has been done in
the
academic community, their names and their actual research findings are not widely known.</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Instead, the person most commonly associated with the term emotional intelligence
is actually a
New York writer named </span></font><font face="Times New Roman" color="#0000ff" size="3"><span style="font-size:12pt"><u>Daniel
Goleman</u></span></font><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">.
Goleman had been writing articles for the magazine
Popular Psychology and then later for the New York Times newspaper. Around 1994 and
early 1995 he was evidently planning to write a book about &quot;emotional literacy.&quot; For that
book
he was visiting schools to see what programs they had for developing emotional literacy. He
was also doing a lot of reading about emotions in general. In his reading he came upon the
work of Mayer and Salovey. At some point it seems Goleman or his publisher decided to
change the title of his upcoming book to &quot;Emotional Intelligence.&quot; (For a very interesting
and
well written story on the history of emotional intelligence see this </span></font><font face="Times New Roman" color="#0000ff" size="3"><span
style="font-size:12pt"><u>Article by Annie Paul</u></span></font><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">)</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">So in 1995 the book &quot;Emotional Intelligence&quot; was published. The book
made it to the cover of
Time Magazine, at least in the American market. Goleman began appearing on American
television shows such as Oprah Winfrey and Phil Donahue. He also began a speaking tour to
promote the book. As a result of his own and his publisher's efforts, the book became an
international best seller. It remained on the New York Times best-seller list for approximately
one year, which one can assume made Daniel Goleman a multi-millionaire.</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">In his book he collected a lot of interesting information on the brain, emotions,
and behavior.
Goleman offered very few of his own ideas, though he did share a few of his personal
prejudices and beliefs. Mostly what he did was collect the work of many others, organize it,
and dramatize it. On my </span></font><font face="Times New Roman" color="#0000ff" size="3"><span style="font-size:12pt"><u>Daniel
Goleman</u></span></font><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">
page you can read my notes and criticisms of the
book, but for now I will just say that in my opinion Goleman basically stole the term &quot;emotional
intelligence&quot; from Mayer and Salovey and greatly misrepresented the public about what
emotional intelligence actually is. </span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Since his rise to fame in 1995, Goleman seems to have ignored the actual research
on
emotional intelligence and moved even further from scientific truth. This, however, does not
seem to have stopped his popularity as a speaker and consultant, and most people still believe
that his version of emotional intelligence is the correct one. So many people have now taken
hold of his version of emotional intelligence, cited him as the &quot;guru&quot; and promoted his
misleading version of emotional intelligence that it is now difficult to separate truth from fiction. </span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">While I believe there definitely is validity to the concept of emotional intelligence
as Mayer and
Salovey are attempting to establish it, Goleman has unfortunately made wildly exaggerated and
premature claims about what it is and what it means. After writing his 1995 book, for example,
Goleman found out that business managers were willing to pay big money for his ideas.
Goleman capitalized on this. He quit his job writing for the New York Times, and started his
own consulting practice and a &quot;</span></font><font face="Times New Roman" color="#0000ff" size="3"><span
style="font-size:12pt"><u>consortium</u></span></font><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">,&quot; both of which cater to multi-national corporations.
He also quickly put together another book specifically for the business market. In that book he
stretched the definition of emotional intelligence even farther, claiming that it consists of 25
&quot;skills, abilities and competencies&quot;. It may be no coincidence that these kinds of competencies
are just the kinds of things which large corporations (who can afford high-priced consultants)
want in their employees. For that reason I call Goleman's version of emotional intelligence the
&quot;corporate definition.&quot; </span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">For a more thorough explanation of why Goleman's corporate definition of EI is
misleading,
see my </span></font><font face="Times New Roman" color="#0000ff" size="3"><span style="font-size:12pt"><u>article</u></span></font><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt"> originally published in
HR.com or the articles: </span></font><font face="Times New Roman" color="#0000ff" size="3"><span style="font-size:12pt"><u>Models
of emotional intelligence</u></span></font><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">
and </span></font><font face="Times New Roman" color="#0000ff" size="3"><span style="font-size:12pt"><u>Emotional
Intelligence as Zeitgeist, as Personality, and as a Mental Ability</u></span></font><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">, both written by
Mayer, Salovey and Caruso. Reprints are available at no charge from </span></font><font face="Times New Roman" color="#0000ff"><span><u>akendal@cisunix.unh.edu</u></span></font><font
face="Times New Roman" color="#010101"><span>
</span></font><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">You
may also read a few of my own </span></font><font face="Times New Roman" color="#0000ff" size="3"><span
style="font-size:12pt"><u>notes on these articles</u></span></font><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">.</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Mayer and Salovey, though, have been very cautious about making claims as to
what
emotional intelligence means on a practical level and what it might predict in terms of &quot;success&quot;,
happiness or the &quot;ideal&quot; member of society. In my opinion they have much more integrity than
Goleman and they seem to be more interested in scientific truth than in making money. </span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Here I will discuss only the definition of emotional intelligence as proposed
by Mayer, Salovey
and their recent colleague David Caruso. (Referred to below as MSC.)</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">MSC suggest that EI is a true form of intelligence which has not been scientifically
measured
until they began their research work. One definition they propose is &quot;the ability to process
emotional information, particularly as it involves the perception, assimilation, understanding,
and management of emotion.&quot; </span></font><font face="Times New Roman" color="#0000ff" size="3"><span
style="font-size:12pt"><u>(Mayer and Cobb, 2000)</u></span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Elsewhere they go into more detail, explaining that it consists of these &quot;four
branches of mental
ability&quot;: </span></font><span></span></div>
<blockquote>
<div align="left" style="margin-left=14mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">1. Emotional identification, perception and expression</span></font><span></span></div>
</blockquote>
<blockquote>
<div align="left" style="margin-left=14mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">2. Emotional facilitation of thought </span></font><span></span></div>
</blockquote>
<blockquote>
<div align="left" style="margin-left=14mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">3. Emotional understanding </span></font><span></span></div>
</blockquote>
<blockquote>
<div align="left" style="margin-left=14mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">4. Emotional management </span></font><span></span></div>
</blockquote>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">In one publication they describe these areas as follows:</span></font><span></span></div>
<blockquote>
<div align="left" style="margin-left=14mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">The first, Emotional Perception, involves such abilities as identifying emotions
in faces,
music, and stories. </span></font><span></span></div>
</blockquote>
<blockquote>
<div align="left" style="margin-left=14mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">The second, Emotional Facilitation of Thought, involves such abilities as relating
emotions to other mental sensations such as taste and color (relations that might be
employed in artwork), and using emotion in reasoning and problem solving. (Also:
&quot;integrating emotions in thought,&quot; Mayer and Cobb)</span></font><span></span></div>
</blockquote>
<blockquote>
<div align="left" style="margin-left=14mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">The third area, Emotional Understanding involves solving emotional problems such
as
knowing which emotions are similar, or opposites, and what relations they convey. </span></font><span></span></div>
</blockquote>
<blockquote>
<div align="left" style="margin-left=14mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">The fourth area, Emotional Management involves understanding the implications
of
social acts on emotions and the regulation of emotion in self and others. </span></font><span></span></div>
</blockquote>
<blockquote><blockquote>
<div align="left" style="margin-left=26mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">(</span></font><font face="Times New Roman" color="#0000ff" size="3"><span style="font-size:12pt"><u>see
reference</u></span></font><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">
in <b><i>Selecting a Measure of Emotional Intelligence</i></b>: <i>The
Case for Ability Scales</i>, 2000)</span></font><span></span></div>
</blockquote>
</blockquote>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">In a 1997 publication Mayer and Salovey listed these branches as follows and
offered a
detailed chart reflecting their thoughts. In that article they say that the branches in the chart are
&quot;arranged from more basic psychological processes to higher, more psychologically integrated
processes. For example, the lowest level branch concerns the (relatively) simple abilities of
perceiving and expressing emotion. In contrast, the highest level branch concerns the
conscious, reflective regulation of emotion.&quot; They add that abilities that emerge relatively early
in development are to the left of a given branch; later developing abilities are to the right.&quot;
And
they also say that, &quot;people high in emotional intelligence are expected to progress more quickly
through the abilities designated and to master more of them.&quot; </span></font><font face="Times New Roman" color="#010101"><span>(From
What is Emotional Intelligence,
by John Mayer and Peter Salovey. Chapter 1, pp. 10,11 in <i>Emotional Development and Emotional
Intelligence: Educational Implications</i>, by Peter Salovey and David Sluyter. 1997.)</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">The Four branches of EI: </span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">1. Perception Appraisal and Expression of Emotion <br/>
2. Emotional Facilitation of Thinking <br/>
3. Understanding and Analyzing Emotions; Employing Emotional Knowledge <br/>
4. Reflective Regulation of Emotions to Promote Emotional and Intellectual Growth </span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101"><span><b>Perception,
Appraisal and Expression of Emotion</b></span></font><span></span></div>
<table width="562" cellpadding="1" style="border-collapse: collapse; border: none">
<tr>
<td valign="middle" width="20%">
<div align="left"><font face="Times New Roman" color="#010101"><span>Ability to identify
emotion in one's
physical states,
feelings, and
thoughts. </span></font><span></span></div>
</td>
<td valign="middle" width="29%">
<div align="left"><font face="Times New Roman" color="#010101"><span>Ability to identify emotions in
other people, designs,
artwork, etc. through
language, sound, appearance,
and behavior.</span></font><span></span></div>
</td>
<td valign="middle" width="23%">
<div align="left"><font face="Times New Roman" color="#010101"><span>Ability to express
emotions accurately,
and to express needs
related to those
feelings.</span></font><span></span></div>
</td>
<td valign="middle" width="27%">
<div align="left"><font face="Times New Roman" color="#010101"><span>Ability to discriminate
between accurate and
inaccurate, or honest vs.
dishonest expressions of
feeling.</span></font><span></span></div>
</td></tr>
</table>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101"><span><b>Emotional
Facilitation of Thinking</b></span></font><span></span></div>
<table width="562" cellpadding="1" style="border-collapse: collapse; border: none">
<tr>
<td valign="middle" width="20%">
<div align="left"><font face="Times New Roman" color="#010101"><span>Emotions prioritize
thinking by
directing attention
to important
information.</span></font><span></span></div>
</td>
<td valign="middle" width="24%">
<div align="left"><font face="Times New Roman" color="#010101"><span>Emotions are
sufficiently vivid and
available that they can
be generated as aids to
judgment and memory
concerning feelings.</span></font><span></span></div>
</td>
<td valign="middle" width="28%">
<div align="left"><font face="Times New Roman" color="#010101"><span>Emotional mood swings
change the individual's
perspective from optimistic
to pessimistic, encouraging
consideration of multiple
points of view.</span></font><span></span></div>
</td>
<td valign="middle" width="28%">
<div align="left"><font face="Times New Roman" color="#010101"><span>Emotional states
differentially encourage
specific problem-solving
approaches such as when
happiness facilitates
inductive reasoning and
creativity.</span></font><span></span></div>
</td></tr>
</table>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101"><span><b>Understanding
and Analyzing Emotions; Employing Emotional Knowledge </b></span></font><span></span></div>
<table width="562" cellpadding="1" style="border-collapse: collapse; border: none">
<tr>
<td valign="middle" width="25%">
<div align="left"><font face="Times New Roman" color="#010101"><span>Ability to label emotions
and recognize relations
among the words and the
emotions themselves,
such as the relation
between liking and
loving.</span></font><span></span></div>
</td>
<td valign="middle" width="25%">
<div align="left"><font face="Times New Roman" color="#010101"><span>Ability to interpret the
meanings that emotions
convey regarding
relationships, such as
that sadness often
accompanies a loss.</span></font><span></span></div>
</td>
<td valign="middle" width="26%">
<div align="left"><font face="Times New Roman" color="#010101"><span>Ability to understand
complex feelings:
simultaneous feelings of
love and hate or blends
such as awe as a
combination of fear and
surprise.</span></font><span></span></div>
</td>
<td valign="middle" width="24%">
<div align="left"><font face="Times New Roman" color="#010101"><span>Ability to recognize
likely transitions among
emotions, such as the
transition from anger to
satisfaction or from
anger to shame. </span></font><span></span></div>
</td></tr>
</table>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101"><span><b>Reflective
Regulation of Emotion to Promote Emotional and Intellectual Growth</b></span></font><span></span></div>
<table width="562" cellpadding="1" style="border-collapse: collapse; border: none">
<tr>
<td valign="middle" width="20%">
<div align="left"><font face="Times New Roman" color="#010101"><span>Ability to stay open
to feelings, both
those that are
pleasant and those
that are unpleasant.</span></font><span></span></div>
</td>
<td valign="middle" width="25%">
<div align="left"><font face="Times New Roman" color="#010101"><span>Ability to reflectively
engage or detach from an
emotion depending upon
its judged
informativeness or utility.</span></font><span></span></div>
</td>
<td valign="middle" width="25%">
<div align="left"><font face="Times New Roman" color="#010101"><span>Ability to reflectively
monitor emotions in
relation to oneself and
others, such as
recognizing how clear,
typical, influential or
reasonable they are. </span></font><span></span></div>
</td>
<td valign="middle" width="30%">
<div align="left"><font face="Times New Roman" color="#010101"><span>Ability to manage emotion in
oneself and others by
moderating negative emotions
and enhancing pleasant ones,
without repressing or
exaggerating information they
may convey.</span></font><span></span></div>
</td></tr>
</table>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">I have a few concerns about their definition and some suggestions I would like
them to
consider. </span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">First, I would like to see them focus more on the idea that intelligence is <i>potential. </i>An
infant
can be intelligent, for example, without being able to read, write or take intelligence tests. In
other words, he may have no demonstrable abilities as yet, but he may have extremely high
potential ability. He simply has not had a chance to develop his potential and his intelligence
into competencies which can be measured by any existing tests.</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">The word &quot;ability&quot; itself can have two meanings. First, it can mean
potential, yet undeveloped
ability. Second, it can mean potential which has been developed into something which can be
demonstrated, measured or tested. At present it is impossible to measure pure potential, thus
the MSC tests (</span></font><font face="Times New Roman" color="#0000ff" size="3"><span style="font-size:12pt"><u>MEIS
and MSCEIT</u></span></font><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">)
focus on only the second form of ability. (I suspect,
though, that one day brain scanning devices will be able to tells us much more about a baby's
potential.)</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Second, their definition and the way they discuss EI in their writing ignores
the fact that a child
can start out with high innate emotional intelligence and then be emotionally damaged. (I
discuss this further in my section on </span></font><font face="Times New Roman" color="#0000ff" size="3"><span
style="font-size:12pt"><u>EI vs EQ</u></span></font><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">.) I would like to see them address this more in
their work.</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Third, I would like to see them emphasize that an emotionally intelligent person
is capable of
mastering an extensive vocabulary of what I call feeling words. By mastering I mean having the
ability to not only perceive an extensive range of feelings in oneself and others, but also to
quickly assign the most specific label to the feeling, for example in conversation with others or
in self-reflection. In some of their writing MSC do include the ability to express emotion as
part of their first branch of EI, but they seem to limit their test to only a few emotions
compared with the much broader available scope of feeling words which are available in the
English language.</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Fourth, in the section on emotional understanding much of this is probably better
called
knowledge of emotions, rather than an aspect of emotional intelligence itself. Knowledge can
be taught but intelligence represents potential before any learning has taken place. Of course, if
one is more intelligent, emotionally or otherwise, this learning takes place faster and can go
further.</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Fifth, is my concern with measuring emotional facilitation of thought and emotional
management. I don't see how you can really do this with a paper and pencil test. The MSC
team say they are measuring some of these things with their tests, but it is hard to say how
much their test scores reflect actual ability in real life situations, or when under extreme stress.
And these are the situations when highly developed emotional intelligence may be the most
important.</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Finally their definition is a bit too abstract for me when it comes to things
like identifying
emotion in art and music. I found this section of their CD ROM test a little hard to take
seriously when it asks you to look at a graphic design and try to guess what emotions it is
conveying. Therefore I would like to see them test for something like the ability to identify
emotion in tone of voice or body language instead.</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Now I will give you my adaptation of their definition. </span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">1. Emotional identification, perception and expression</span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-2mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">The ability to perceive
and identify emotions in faces, tone of voice, body language </span></font><span></span></li>
<li style="margin-left=-2mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">The capacity for self-awareness:
being aware of your own feelings as they are
occurring </span></font><span></span></li>
<li style="margin-left=-2mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">The capacity for emotional
literacy. Being able to label specific feelings in yourself and
others; being able to discuss emotions and communicate clearly and directly. </span></font><span></span></li>
</ul>
</ul>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">2. Emotional facilitation of thought </span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-2mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">The ability to incorporate
feelings into analysis, reasoning, problem solving and
decision making </span></font><span></span></li>
<li style="margin-left=-2mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">The potential of your feelings
to guide you to what is important to think about </span></font><span></span></li>
</ul>
</ul>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">3. Emotional understanding </span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-2mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">The ability to solve emotional
problems </span></font><span></span></li>
<li style="margin-left=-2mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">The ability to identify
and understand the inter-relationships beween emotions, thoughts
and behavior. For example, to see cause and effect relationships such as how thoughts
can affect emotions or how emotions can affect thoughts, and how your emotions can
lead to the behavior in yourself and others. </span></font><span></span></li>
<li style="margin-left=-2mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">The ability to understand
the value of emotions to the survival of the species </span></font><span></span></li>
</ul>
</ul>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">4. Emotional management</span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-2mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">The ability to take responsibility
for one's own emotions and happiness </span></font><span></span></li>
<li style="margin-left=-2mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">The ability to turn negative
emotions into positive learning and growing opportunities </span></font><span></span></li>
<li style="margin-left=-2mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">The ability to help others
identify and benefit from their emotions </span></font><span></span></li>
</ul>
</ul>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Because the above attempt at a definition is still a bit cumbersome, here are
two less
complicated ways to look at it:</span></font><span></span></div>
<blockquote>
<div align="left" style="margin-left=14mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">The mental ability we are born with which gives our emotional sensitivity and
potential
for emotional management skills that help us maximize our long term health, happiness
and survival.</span></font><span></span></div>
</blockquote>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Or more simple yet: </span></font><span></span></div>
<blockquote>
<div align="left" style="margin-left=14mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Knowing how to separate healthy from unhealthy feelings and how to turn negative
feelings into positive ones.</span></font><span></span></div>
</blockquote>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">For a more detailed description of the definitions used by Mayer et al, see the </span></font><font
face="Times New Roman" color="#0000ff" size="3"><span style="font-size:12pt"><u>academic section</u></span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">&#160;</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Innate Emotional Intelligence vs &quot;EQ&quot;</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Most writers interchange the terms EQ and emotional intelligence. In my writing,
however, I
make a distinction between the two. I use emotional intelligence to refer to a person's innate
potential. I believe each baby is born with a certain potential for emotional sensitivity,
emotional memory, emotional processing and emotional learning ability. It is these four inborn
components which I believe form the core of one's emotional intelligence.</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">This innate intelligence can be either developed or damaged with life experiences,
particularly
by the emotional lessons taught by the parents, teachers, caregivers and family during
childhood and adolescence. The impact of these lessons results in what I refer to as one's level
of &quot;EQ.&quot; in other words, as I use the term, &quot;EQ&quot; represents a relative measure of
a person's
<i>healthy or unhealthy development </i>of their innate emotional intelligence.</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">When I say &quot;EQ&quot; I am not talking about a numerical test score like
IQ. It is simply a
convenient name I am using. As far as I know, I am the only writer who is making a distinction
between inborn potential and later development or damage. I believe it is possible for a child
to begin life with a high level of innate emotional intelligence, but then learn unhealthy emotional
habits from living in an abusive home. Such a child will grow up to have what I would call low
EQ. I would suspect that abused, neglected and emotionally damaged children will score much
lower on the existing emotional intelligence tests compared to others having the same actual
original emotional intelligence at birth.</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">As I see it, I believe, then, that it is possible for a person to start out with
high EI, but then be
emotionally damaged in early childhood, causing a low EQ later in life. On the other hand, I
believe it is possible for a child to start out with relatively low EI, but receive healthy emotional
modeling, nurturing etc., which will result in moderately high EQ. Let me stress however that I
believe it is much easier to damage a high EI child than to develop the EQ of a low EI child.
This follows the principle that it is generally easier to destroy than create.</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">In comparison to say, mathematical intelligence, it is important to note that
relatively few
people start out with high innate mathematical abilities and then have this ability damaged
through misleading or false math training or modeling. I say relatively few because I mean in
comparison to the number of emotionally sensitive children who receive unhealthy and self-
destructive emotional imprinting from any number of sources. Parents and television shows
don't generally teach that 2+2=968. But they do often teach emotional lessons which are as
equivalent in unhealthiness as this equation is in inaccuracy. Or we might say which would be
as damaging to an intimate relationship as the false equation would be to the career of an
accountant. </span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">At present, all other models of emotional intelligence, including even the most
&quot;pure&quot; of the
group, the Mayer/Salovey/Caruso model, combine the measurement of the innate emotional
variables (sensitivity, memory, processing and learning) with the environmental affects on those
same variables. Certain writers have defined intelligence in general as &quot;potential.&quot; (</span></font><font
face="Times New Roman" color="#0000ff" size="3"><span style="font-size:12pt"><u>1</u></span></font><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">) I agree
with this and this is why I want to distinguish between EI and EQ.</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><br/>
</div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">Notes</span></font><span></span></div>
<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">1. For example, Howard Gardner in &quot;A case against spiritual intelligence.&quot;</span></font><span></span></div></div>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">'Emotional Intelligence'
is a neat metaphor that borrows from the notion of IQ. It implies that
some people are better at handling emotions than others. It also hints that you might be able to
increase your EQ. Practically, it offers a useful set of guidelines for doing just this.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Self-awareness</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Being emotionally
self-aware means knowing how you feel in &#8220;real time.&#8221; Self- knowledge is
the first step in being able to handle emotions. If you can see them and name them, then you at
least then have a chance to do something about them.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Emotional literacy</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Emotional literacy
means being able to label emotions precisely. This includes the emotions of
others and especially yourself. It also means being able to talk about emotions without getting
overly emotional or (as happens with many people) denying them. <br/>
Emotional literacy is <i>not</i> using &#8216;I feel...&#8217; statements to offer opinions, ideas,
etc. Thus 'I feel that
is a good idea' is not emotional literacy, whist 'I feel angry' is.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Empathy &amp;
compassion</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Empathy is the
ability to feel and understand the emotions of others. If you can empathise, you
can engender trust, as people desperately want to be understood at the emotional level. All
great carers and nurturers major in empathy and compassion.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">It also means appreciating
and accepting differences between people, accepting that we have
different priorities and capabilities around emotion.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Balance</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The ability to
balance emotion and reason in making decisions leads to good decisions.
Emotion should not be abandoned, lest cold and callous decisions are made. Nor should logic
be abandoned unless you want a wishy-washy outcome.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Responsibility</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Emotional Intelligence
means taking primary responsibility for your own emotions and
happiness. You cannot say that others &#8220;made&#8221; you feel the way you feel. Although they may
be
instrumental, the responsibility is yours, just as if you kill someone, there is no argument that
says that someone else made you do it.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So What</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Emotions are one
of the main things that derails communications and persuasions. Once people
start getting upset at one another, rationalism goes out of the window. If you can identify and
control your own emotions you have good chance of winning any argument. If you can sense
the emotions of others, you have a chance to change them. And of course it all starts with
yourself and your own emotions...</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Reference</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Goleman, Daniel
(1996), <i>Emotional Intelligence</i>, Bloomsbury, London</span></font><span></span></div></div>
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<span class=outlineNumberFirst>12.3 </span><span class=topicLineFirst>Emotional Intelligence Competences</span>
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<div class="topicTextNotes"><div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" color="#010101" size="3"><span
style="font-size:12pt">, both Personal and Social, to be at core:</span></font><span></span></div>
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<div align="left" style="margin-left=1mm; margin-right=0mm; text-indent=0mm" class="lastTableNotesDiv"><font
face="Times New Roman" size="3"><span style="font-size:12pt"><b>Table 1. Emotional Intelligence Competencies
Related to Outstanding Leadership </b></span></font><span></span></div>
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<div align="center" style="margin-left=1mm; margin-right=0mm; text-indent=0mm" class="lastTableNotesDiv"><font
face="Times New Roman" size="3"><span style="font-size:12pt"><b>(Goleman, Boyatzis and McKee, 2002) </b></span></font><span></span></div>
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<div align="center" style="margin-left=1mm; margin-right=0mm; text-indent=0mm"><font face="Times New Roman" size="3"><span
style="font-size:12pt"><b>Personal Competence</b></span></font><span></span></div>
<div align="center"><br/>
</div>
<div align="center"><font face="TimesNewRoman" color="#010101" size="3"><span style="font-size:12pt"><b>The
Self-awareness Cluster:</b></span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-2mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Emotional self-awareness: recognizing our emotions and their effects</span></font><span> </span><span></span></li>
<li style="margin-left=-2mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Accurate self-assessment: knowing one&#146;s strengths and limits</span></font><span> </span><span></span></li>
<li style="margin-left=-2mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Self-confidence: a strong sense of one&#146;s self worth and capabilities </span></font><span></span></li>
</ul>
</ul>
<div align="center"><font face="TimesNewRoman" color="#010101" size="3"><span style="font-size:12pt"><b>The
Self-management Cluster:</b></span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Adaptability: flexibility in dealing with changing situations or obstacles</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Emotional Self-control: inhibiting emotions in service of group or
organizational norms</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Initiative: proactive, bias toward action</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Achievement orientation: striving to do better</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Trustworthiness: integrity or consistency with one&#146;s values, emotions, and
behavior</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Optimism: a positive view of the life and the future </span></font><span></span></li>
</ul>
</ul>
<div align="center"><br/>
</div>
<div align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt"><b>Social Competence</b></span></font><span></span></div>
<div align="center"><br/>
</div>
<div align="center"><font face="TimesNewRoman" color="#010101" size="3"><span style="font-size:12pt"><b>Social
Awareness Cluster:</b></span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Empathy: understanding others and taking active interest in their concern</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Service orientation: recognizing and meeting customer&#146;s needs</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Organizational awareness: perceives political relationships within the
organization </span></font><span></span></li>
</ul>
</ul>
<div align="center"><font face="TimesNewRoman" color="#010101" size="3"><span style="font-size:12pt"><b>Relationship
Management Cluster:</b></span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Inspirational Leadership: inspiring and guiding groups and people</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Developing Others: helping others improve performance</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Change catalyst: initiating or managing change</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Conflict management: resolving disagreements</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Influence: getting others to agree with you</span></font><span> </span><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= SymbolMT; font-size= 12pt; color= #010101; "><font
face="SymbolMT" color="#010101" size="3"><span style="font-size:12pt">&#149; </span></font><font face="TimesNewRoman" color="#010101" size="3"><span
style="font-size:12pt">Teamwork and Collaboration: Building relationships with a creating a
shared vision and synergy</span></font><span> </span><span></span></li>
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<span class=outlineNumberFirst>6.6 </span><span class=topicLineFirst>Emotion and Decision</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">We make many decisions,
and sometimes we are more or less logical about them. And it is
arguable that all decision are, ultimately emotional.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Logical vs.
emotional decision-making</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Decision-making
is a cognitive process where the outcome is a choice between alternatives.
We often have different preferences as to our preferred, approach, varying between thinking
and feeling.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Logical decision-making</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">When we use logic
to make decisions, we seek to exclude emotions, using only rational
methods, and perhaps even mathematical tools. The foundation of such decisions is the
principle of utility, whereby the value of each option is assessed by assigning criteria (often
weighted).</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Emotional decision-making</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">There is a whole
range of decision-making that uses emotion, depending on the degree of logic
that is included in the process. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">A totally emotional
decision is typically very fast. This is because it takes time (at least 0.1
seconds) for the rational cortex to get going. This is the reactive (and largely subconscious)
decision-making that you encounter in heated arguments or when faced with immediate danger.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Common emotional
decisions may use some logic, but the main driving force is emotion, which
either overrides logic or uses a pseudo-logic to support emotional choices (this is extremely
common).</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Another common
use of emotion in decision is to start with logic and then use emotion in the
final choice.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Damasio's research</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Neuroscientist
Antonio Damasio studied people who had received brain injuries that had had
one specific effect: to damage that part of the brain where emotions are generated. In all other
respects they seemed normal - they just lost the ability to feel emotions.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The interesting
thing he found was that their ability to make decisions was seriously impaired.
They could logically describe what they should be doing, in practice they found it very difficult
to make decisions about where to live, what to eat, etc.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">In particular,
many decisions have pros and cons on both sides. Shall I have the fish or the
beef? With no rational way to decide, they were unable to make the decision.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>The point of
decision</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Always emotional
decision?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">So at the point
of decision, emotions are very important for choosing. In fact even with what
we believe are logical decisions, the very point of choice is arguably always based on emotion.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">We talk about decisions
that feel or seem right. When logical decisions are wrong, we will often
feel that this is so. Emotions are perhaps signals from the subconscious that tell us a lot about
what we really choose.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Subconscious
in charge?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">An even stranger
factor is research where the subject's brain was wired up to recorders and
the subject was asked to simply press a red button at any time. The notion was that if the
conscious mind was in charge, then that part of the brain would be seen to change first, an if the
decision started in the subconscious, then electrical activity in that part of the brain would work
first.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">And the answer
was...that the subconscious started activity first. The shocking conclusion is
that the subconscious is in charge of the bus, and that we are living an illusion of conscious
choice. As emotions also stem from the subconscious, then this makes it even more likely that
decisions have a strong emotional influence.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">If you want someone
else to make a decision, first find how emotional or logical they prefer to
be in that process, and follow their their normal preferences.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Husband their emotions,
guiding them to a point where, at the moment of decision they will be
more favorably disposed towards your ideas.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Make emotionally
tinged appeals in closing with them.</span></font><span></span></div></div>
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<span class=outlineNumberFirst>6.7 </span><span class=topicLineFirst>Emotion and Rationality</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Emotion and rational
thinking are, to a certain extent, mutually exclusive.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Clouding the
waters</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">When we get emotional
about something, our ability to make rational decisions (which we will
look back on and agree are good decisions) has a strong tendency to fail. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Consider the things
we say. A person who is 'hot-headed' is considered to be rather emotional
and likely to make rash decisions, whilst a person with a 'cool head' makes thoughtful,
considered decisions. We talk about mental processes being 'clouded' by emotional states.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Emotion is a chemical
state in our brains which we experience as basic 'feelings'. Those same
chemicals inhibit our higher cognitive capabilities and limiting what we call rational thought. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>More emotion,
less judgement</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The effect increases
as emotional arousal increases. Think of the ardent lovers who have
married in haste, only to repent at leisure (Las Vegas seems to do this to people more than
most people -- but then Las Vegas is designed to stir the emotions).</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The same is true
when a person is frightened, and the Fight-or-Flight reaction gives them the
ability to fight for their lives. Many homicides are committed whilst the perpetrator is an
extremely angry state. Temporary insanity is a not uncommon plea, as the extreme emotion
literally makes the person unable to make any socially acceptable decisions.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">If you want someone
to make a rational decision and they are in an emotional state, then help
them calm down (but do not just say 'calm down', which is a rational appeal). Speak to the
emotions with emotional words and then slowly become less emotional. If you have time, the
simplest approach is just to wait. Emotions do not last and the person will eventually cool
down. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">If you want the
other person not to think about the decision, then get them into an emotional
state. A sales person will get their customers excited, </span></font><a href="Hope.html#Topic18" ><font
face="Times New Roman" size="3"><span style="font-size:12pt">hopeful</span></font></a><font face="Times New Roman" size="3"><span
style="font-size:12pt"> or into a state of </span></font><a href="Greed.html#Topic19" ><font face="Times New Roman" size="3"><span
style="font-size:12pt">lust</span></font></a><font face="Times New Roman" size="3"><span style="font-size:12pt">.
Politicians
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face="Times New Roman" size="3"><span style="font-size:12pt"> or the desire to help their fellow humans.</span></font><span></span></div></div>
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<span class=outlineNumberFirst>6.9 </span><span class=topicLineFirst>Emotions</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">A basic of much
emotional arousal is that there is a <i>goal </i>at stake somewhere. Our emotions
thus cause us to want and not want. And when we have what we wanted, we then have
emotions about owning it.</span></font><span></span></div>
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face="Times New Roman" size="3"><span style="font-size:12pt">Emotions of wanting: </span></font><a href="Greed.html#Topic19" ><font
face="Times New Roman" size="3"><span style="font-size:12pt">greed</span></font></a><font face="Times New Roman" size="3"><span
style="font-size:12pt">, </span></font><a href="Hope.html#Topic18" ><font face="Times New Roman" size="3"><span
style="font-size:12pt">hope</span></font></a><font face="Times New Roman" size="3"><span style="font-size:12pt">, </span></font><a href="Envy.html#Topic26" ><font face="Times New Roman" size="3"><span style="font-size:12pt">envy</span></font></a><font
face="Times New Roman" size="3"><span style="font-size:12pt">, </span></font><a href="Desire.html#Topic27" ><font
face="Times New Roman" size="3"><span style="font-size:12pt">desire</span></font></a><font face="Times New Roman" size="3"><span
style="font-size:12pt">, </span></font><a href="Love.html#Topic5" ><font face="Times New Roman" size="3"><span
style="font-size:12pt">love</span></font></a><font face="Times New Roman" size="3"><span style="font-size:12pt"> </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Emotions of not wanting: </span></font><a href="Fear.html#Topic20" ><font face="Times New Roman" size="3"><span style="font-size:12pt">fear</span></font></a><font
face="Times New Roman" size="3"><span style="font-size:12pt">, </span></font><a href="Shame.html#Topic28" ><font
face="Times New Roman" size="3"><span style="font-size:12pt">shame</span></font></a><font face="Times New Roman" size="3"><span
style="font-size:12pt">, </span></font><a href="Repulsion.html#Topic29" ><font face="Times New Roman" size="3"><span
style="font-size:12pt">repulsion</span></font></a><font face="Times New Roman" size="3"><span style="font-size:12pt">, </span></font><a href="Contentment.html#Topic30" ><font face="Times New Roman" size="3"><span style="font-size:12pt">contentment</span></font></a><font
face="Times New Roman" size="3"><span style="font-size:12pt"> </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Emotions of having: </span></font><a href="Happiness.html#Topic24" ><font
face="Times New Roman" size="3"><span style="font-size:12pt">happiness</span></font></a><font face="Times New Roman" size="3"><span
style="font-size:12pt">, </span></font><a href="Pride.html#Topic31" ><font face="Times New Roman" size="3"><span
style="font-size:12pt">pride</span></font></a><font face="Times New Roman" size="3"><span style="font-size:12pt">, </span></font><a href="Guilt.html#Topic32" ><font face="Times New Roman" size="3"><span style="font-size:12pt">guilt</span></font></a><font
face="Times New Roman" size="3"><span style="font-size:12pt">, </span></font><a href="Jealousy.html#Topic33" ><font
face="Times New Roman" size="3"><span style="font-size:12pt">jealousy</span></font></a><font face="Times New Roman" size="3"><span
style="font-size:12pt"> </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Emotions of not having: </span></font><a href="Anger.html#Topic22" ><font face="Times New Roman" size="3"><span style="font-size:12pt">anger</span></font></a><font
face="Times New Roman" size="3"><span style="font-size:12pt">, </span></font><a href="Sadness.html#Topic23" ><font
face="Times New Roman" size="3"><span style="font-size:12pt">sadness</span></font></a><font face="Times New Roman" size="3"><span
style="font-size:12pt"> </span></font><span></span></li>
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<span class=outlineNumberFirst>6.5 </span><span class=topicLineFirst>Empathy</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Feeling what
other feel</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Empathy is the
ability to not only detect what others feel but also to experience that emotion
yourself.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">This can be both
a bane and a boon. If you can read another person's emotions then you can
both avoid making a faux pas and also utilize their state to move them in another direction.
When people are in emotional states their ability to decide is often significantly impaired. Thus
you cannot expect aroused people to make rational choices at this time.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Empathy is a bane
if you end up experiencing all the bad feelings of everyone around you. This
is one of the problems that therapists and other carers have to handle. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>It's not sympathy</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Empathy and sympathy
are very close and are sometimes used as synonyms. The easiest way
to separate them is to remember that empathy is about <i>feelings </i>whilst sympathy is about
<i>actions</i>. Thus you may empathise with another person and then act on this by telling them how
sorry or happy you feel for them.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Empathetic people
are often very sympathetic - they can hardly stop themselves as they really
do feel for the other person. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">A person who is
sympathetic but empathetic may appear a little shallow, as they are less likely
to show an emotional connection. 'Terribly sorry and all that, old chap' they might say, in a
friendly but relatively cold voice.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>It's definitely
not psychopathy</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">A defining element
of a psychopath is that they do not and probably cannot empathize with
other people. They are often good at imitating this, but in doing so they are using it in a cold and
manipulative way.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">This lack of empathy
is one thing that makes a psychopath so dangerous. If we cannot
empathize with others then we are unlikely to care about them. Psychopaths can this easily
objectify other people, treating them like 'things' and even killing them without any remorse.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>It has many
benefits</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The value of empathy
comes not from understanding the other person's feelings, but what you
do as a result of this.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Empathy connects
people together</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">When you empathize
with me, my sense of identity is connected to yours. As a result, I feel
greater in some way and less alone. I may well, as a result, also start to empathize more with
you. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">In a therapeutic
situation, having someone else really understand how you feel can be a blessed
relief, as people with emotional problems often feel very much alone in their different-ness from
other people. The non-judgmental quality can also be very welcome.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Empathy heals</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Therapeutically,
it can be a very healing experience for someone to empathize with you. When
someone effectively says 'I care for you', it also says 'I can do that, I can care for myself.' </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Empathy builds
trust</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Empathy displayed
can be surprising and confusing. When not expected, it can initially cause
suspicion, but when sustained it is difficult not to appreciate the concern. Empathy thus quickly
leads to trust.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Empathy closes
the loop</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Consider what would
happens if you had no idea what the other person felt about your
communications to them. You might say something, they hated it, and you continued as if they
understood and agreed. Not much persuasion happening there!</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The more you can
empathize, the more you can get immediate feedback on what they are
experiencing of your communications with them. And as a consequence, you can change what
you are saying and doing to get them to feel what you want them to feel.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">So how do you do
it? How do you find out what other people are feeling? All you have to go
on are what they say, how they say it and what they do, which can also be described as
'words, music and dance'. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">If you want to
move someone, detecting their emotional state is the first step. If you can feel
that state then that detection is even more accurate. When you can sense their emotion, you can
then use this to move them in the direction you want them to take.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The trick in spotting
feelings is to pay close attention to changes in the other person in response
to external events. If you say 'How are you?' and the corners of their mouth turn down and
their voice tone goes flat, then you might detect that all is not well.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The better you
are at spotting small changes, the greater your potential ability at empathizing.
Watch for small changes on the face. Watch for lower-body movements when the upper-body
is under conscious control. Listen for tension in the voice and emphasis on specific words.
Listen for emotional words.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">To avoid getting
swamped by their emotions learn to dip in and out of the association that
makes you feel what they do. Go in, test the temperature and then get out to a place where you
can think more rationally.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Unless you are
really sure, it can be a good idea to reflect back to the other person what you
are sensing of their feelings, to check that you have got it right. After all, the only person who
can confirm empathy is the person whose emotions are being sensed. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Reflecting back
itself has an effect, typically leading the other person to appreciate that you
really care about them and hence increasing their trust in you.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Empathy is far
more effective when it is offered, as opposed to when people ask for empathy
(in which case a negotiation exchange dynamic is set up).</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">By the way, The
usual caveat applies here - taking advantage of someone who is upset breaks
many social rules and negative manipulation is likely to lead to betrayal effects.</span></font><span></span></div></div>
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<span class=outlineNumberFirst>6.9.3 </span><span class=topicLineFirst>Envy</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>The Green-eyed
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<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Envy is often associated
with the color green and is portrayed as 'the green-eyed monster'. It is
<i>wanting what others have</i>, desiring to possess what they possess. You can be envious of
tangible and intangible things, including their wealth, their good looks and their innate
intelligence.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Envy is often an
'identity' thing, as the underlying dynamic is not so much about wanting the
things they have as <i>wanting to be like them</i>. Envy in such cases becomes generalised, from
thing to the whole person.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Envy can sometimes
be moderately positive, such as when you grudgingly admire what a friend
has achieved, but do not like them any less as a result.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The most common
form of coping with envy is, after recognizing it, taking a philosophical
approach that says something like 'This is silly. Life is too short to waste my energy on this
thing'. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Envy and jealousy</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Jealousy is slightly
different from envy as it involves a third party. It can involve potential loss,
such as when we are jealous when someone threatens to woo away our boyfriend or girlfriend.
Envy is always about potential gain. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Envy and jealousy
overlap in the scenario where another person is admired by everyone else
for possessing something. This gives you a 'double whammie' as it means they are both giving
someone else attention and also not giving you attention. You are envious of the attention that
they are getting and jealous because you see them 'stealing' that attention from you.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Victim games</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">What is happening
here goes something like this:</span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">I see that you have got something. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">I see that I do not have that thing and
hence feel inferior to you. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">I justify this by making it unfair, that
I am a victim. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">This makes you the 'bad guy'. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">I can now legitimately dislike you, perhaps
even making <i>you </i>the victim. </span></font><span></span></li>
</ul>
</ul>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Notice how we work
hard to justify to ourselves that feeling envious, an emotion we may
consider to be generally undesirable, is in fact ok for us to feel in these 'special' cases.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Sometimes we even <i>retrospectively </i>create
envy when something bad happens to other
people, so we can say 'they deserved it'. Again, this is all about justifying to ourselves that we
can feel bad about other people.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Schadenfreude</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">This is a German
word that describes how we often cope with envy. It is the gloating feeling we
get when we enjoy seeing another person suffer. We particularly seek schadenfreude in people
we envy, an emotion which the press tap when they publish stories of the woes of the rich and
famous.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">To create envy
in a person, point out what other people have that they do not. Emphasise the
bad qualities of the other people to allow the person to legitimise their feelings of envy.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">You can also create
envy of yourself by showing off. Avoid the backlash by doing this subtly.
Done with care, this makes the other person want to <i>be like </i>you and hence <i>like </i>you.</span></font><span></span></div></div>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Fear is</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Fear happens to
all of us. It is, perhaps, nature's way of stopping us from doing things that may
hurt us, such as leaning out from a high cliff or trying to fight someone bigger than us.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Fear can range
from a little scare to paralyzing terror. At best, we feel some muscular tension.
At worst, our muscles either go completely rigid or totally flaccid. Either way, we collapse -
possibly losing the content of our bowels on the way. Fainting from fear is not uncommon,
perhaps as the brain switches off rather than countenance further terror.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">A little fear can
also be quite exciting, for example when we are riding a roller- coaster, where
we cognitively know we are safe whilst deliberately triggering automatic fear reactions in order
to experience the thrill of the adrenalin rush as we hurtle around the track.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Fear also has a
duration element which has different effects. A short, sharp shock grabs our
attention and makes us jump, whilst low-level anxiety can wear us down over a long period. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">We can also suffer
from extreme fears in irrational phobias such as the fear of spiders, open
spaces, food and so on.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Fear is the opposite
of </span></font><a href="Desire.html#Topic27" ><font face="Times New Roman" size="3"><span style="font-size:12pt">desire</span></font></a><font
face="Times New Roman" size="3"><span style="font-size:12pt">, in that desire attracts whilst fear repels.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Triggering fear</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Fear is triggered
by an immediate and obvious threat, such as when a person points a gun in
your face. When this happens, the amygdala may well trigger an automatic response that does
not even give you time to think (which can be a good thing -- you don't have time to muse
about what to do when a lion is jumping out at you).</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Fear also occurs
after cognitive inference where we predict that either our needs or our goals
will be damaged in some way. Fear is thus triggered by an internal forecast.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Our need for control
is, to some extent, fear-driven. If I cannot control the world around me, it
may threaten me. Just my forecast of this is enough to cause me to fear.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Pessimism leads
to fear, as we habitually forecast that we will fail or that bad things will happen
to us. Because we can never fully forecast the future, we may live in a permanent state of fear.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Much has been made
of the fear of death, which we know we will all ultimately face. Samurai
warriors were famed for having no fear of death and would even commit suicide at the whim of
of their masters.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Fear can also happen
from confusion, which happens when we are unable to infer meaning.
The logic of this goes something like 'I can't find any meaning. I don't know if it will harm me.
I'd better feel frightened, just in case.'</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Fear is probably
the ultimate negative motivators and is thus often used to move people,
although this is an avoidance method that can lead to unpredictable results. Sheep fear a
sheepdog - the result is that they scatter in all directions, which is not what the sheepdog really
wants.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The unsubtle approach
to using is physical threat. More subtle methods use hints and
insinuations of social exclusion or other things we seek to avoid.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Fear is thus useful
when you want to move a person <i>away </i>from something. It can also be used
to shake them out of their current complacency. Fear is a <i>push </i>strategy. It is often best
followed up with something that <i>pulls </i>the other person towards the desired objective.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>See also</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Lazarus, R. and
Lazarus, B. (1994), <i>Passion and Reason</i>, Oxford University Press, New
York</span></font><span></span></div></div>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Emotions are our
feelings. Literally. We feel them in our bodies as tingles, hot spots and
muscular tension. There are cognitive aspects, but the physical sensation is what makes them
really different.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Emotions lead to <u>coping</u>
activities. When we feel something, we consequently respond to that
feeling. This can be both in the immediate (and often subconscious) response to the feeling and
also in the more thoughtful handling of the aftermath. Where this has been a negative feeling, the
response may range from vigorous justification of our actions to conciliatory apologies and
other 'making up'. A common response to the repression of unwanted emotions is
<i>displacement</i>, where we act out our frustration in other ways. Thus a reprimanded child,
knowing they cannot answer back, may go and 'punish' their toys.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Emotions affect
and are a part of our mood, which is usually a more sustained emotional state.
Mood affects our judgment and changes how we process decisions.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">So manage emotions,
both yours and theirs. In negotiations, the person gets their way is often
the person who has greatest emotional control.</span></font><span></span></div></div>
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<span class=outlineNumberFirst>6.9.1 </span><span class=topicLineFirst>Greed</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Something not
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<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Greed is when I
want something that I do not really need. I want it just to possess it. So what is
the value of that? A common reason is to be able to boast and show off to others, hence
increasing my sense of identity (my sense of control is also enhanced because I have it and they
do not). </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Something for
nothing</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Greed is also a
form of </span></font><a href="Hope.html#Topic18" ><font face="Times New Roman" size="3"><span style="font-size:12pt">hope</span></font></a><font
face="Times New Roman" size="3"><span style="font-size:12pt"> where the expected reward is typically
far in excess of the time
and cost expected to be invested. It is very commonly leveraged in many kinds of persuasion.
Just look at the use of the word 'free' in advertising. Look at the stimulation of greed in many
forms of selling, get-rich-quick schemes and gambling. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">It typically involves
making the other person believe that they are getting an incredible bargain
(often without your apparent knowledge). Of course, they don't get what they had hoped for,
but they will do a great deal for you if they think you can give them something for virtually
nothing.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Stimulate greed
by dangling something desirable just out of reach perhaps letting the other
person get a taste of it from time to time. Show how other people might just get it instead of
them. Then when they are desperate for it, use getting it as a condition for you getting what you
really want.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Be aware of what
greed feels like in yourself. If you let it get the better of you, you are likely to
end up paying what you can't afford for what you really don't need.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Gambling dens</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">As a very real
example of managed hope in action, look no further than the nearest casino or
gambling parlor. Casinos dangle large sums and glittering prizes whilst making the hoping as
pleasant as possible with salubrious surroundings, free drinks, attractive members of the
opposite sex and so on.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The gamblers are
trapped in a cocoon of warmth as their money is steadily leeched away from
them (note how the reality of money itself is hidden behind tokens and credit, preventing the
unreality bubble from being burst).</span></font><span></span></div></div>
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<span class=outlineNumberFirst>6.9.12 </span><span class=topicLineFirst>Guilt</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Breaking the
rules</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Guilt as an emotion
is the feeling we get when we believe we have committed an offence by
breaking a rule or law. This may be a criminal law or just a social norm.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Guilty feelings
are due to the </span></font><a href="CognitiveDissonance.html#Topic34" ><font face="Times New Roman" size="3"><span
style="font-size:12pt">cognitive dissonance</span></font></a><font face="Times New Roman" size="3"><span
style="font-size:12pt"> that arises from the gap between our self-
image as good, law-abiding citizens and the evidence of our actions.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">How guilty we feel
depends on how seriously we consider the offence to be. If I drive a little
over the speed limit, I do not feel very guilty at all. If, however I hit a pedestrian then I feel
terrible.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Guilt is also related
to expected punishment. If I see a police car whilst I am driving fast, I may
feel more guilty.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Remorse, which
is wishing that we had not committed the offence, is similar to guilt and often
accompanies it.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Effects of evidence</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">We feel guilty
when we know we are breaking a rule and think further about it. This is one
reason why there are regular speed limit signs within restricted areas. Whenever I see a sign, I
feel guilty and am more inclined to slow down.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Guilt drives actions
to reduce the feelings of guilt and also reduce the chance of being found out
by others. For example, we may:</span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Stop committing the offence. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Make amends, for example by apologising. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Avoid situations that make us feel guilty. </span></font><span></span></li>
</ul>
</ul>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">People who have
things that others do not often feel guilty about this (they may also fear the
repercussions of the </span></font><a href="Envy.html#Topic26" ><font face="Times New Roman" size="3"><span
style="font-size:12pt">envy</span></font></a><font face="Times New Roman" size="3"><span style="font-size:12pt">
of the other people). Rich people may thus, for example, donate to
charities or hide away in their mansions.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Guilt is used a
lot by parents with their children ('What will your teacher say?'). Unsurprisingly,
the children often pick it up and use it back again ('Everyone else has got one!'). </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Emotional blackmail
is the common basic method in many relationship situations where guilt is
used to persuade ('If you love me you'll...').</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Lawyers also try
to increase feelings of guilt to induce mistakes or a confession.</span></font><span></span></div></div>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">All
present knowledge on behavior motivation revolve around the same limited number of
principles that determine all human behavior, specifically in relation to the aspect of life at which
the bulk of time is spent namely &#145;work&#146;, but not limited to that. These principles are (at)
the
core of all Social and Behavioral Sciences. Broadening the scope with knowledge from
different (academic and practice) fields such as Psychology, Biology, New Sciences (Systemic
Mathematics and &#150;Biology), Philosophy and Religion, and focused towards people in the
context and in relation to organizations, these principles will provide deep insight in conscious
and unconscious motivation for all human behavior. These principles will also prove to be
fundamental to explaining and anticipating further behavioral developments in humans and
consequently in establishing organizational environments at which these humans, both as
individuals and as social groups, thrive.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">The
underlying hypothesis is: emotion is what makes us humans, and consequently our society,
'tick'. Even money proves to be an emotion- container and therefore a means to the emotional
goals and to the process of evolving awareness of emotion and its implications. Money, power,
economy, personal gains, violence, religion; all share the same root: emotion. <b>Emotion </b>is at
the
core of both the process (<b>awareness</b>) and content (<b>consciousness</b>) of the constant change
we call life. </span></font><span></span></div></div>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Happiness is</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">We feel happiness
when we feel we are achieving our goals, and especially so when we
achieve a hard-won goal. Positive anticipation and attendant happiness happens when we
predict that we will achieve our goals and feel confident about those predictions, perhaps
because they have been right recently.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Czikszentmihalyi
(), in his long study of happiness identified what he called an 'autotelic'
personality - a person who set their own goals, short- and long-term, and then had great fun in
achieving them.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Triggering happiness</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Happiness can be
triggered by things that remind us of happy things, from up-beat music to
comedies. A particularly powerful trigger of happiness are words. Read a paragraph that
contains words like 'new' and 'exciting' and 'wonderful' and you will start to feel good.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Internally, happiness
is caused by seratonin being created in the brain. Happy people produce
lots of seratonin, whilst sad people produce very little. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Happy people tend
to be more optimistic and adventurous. This appears in such as shopping
habits, where happy people will buy more and also buy more different and unusual things.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Happiness is not
a permanent state, and no matter what we get, we will always swing between
happiness and sadness. Just look at the miserable rich people out there. In terms of income, it
has been shown that once we have a roof over our heads and food on the table, increasing
amounts of money cannot buy more happiness.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">So if you want
someone to do something adventurous, get them happy. Do this by helping them
to set and achieve goals (or at least believe that they will achieve them some time soon).</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>See also</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Czikszentmihalyi,
M. (1992), <i>Flow: The Psychology of Happiness</i>, London: Rider [also
published as '<i>Flow: The psychology of optimal experience</i>']</span></font><span></span></div></div>
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<span class=outlineNumberFirst>6.9.2 </span><span class=topicLineFirst>Hope</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>What is hope?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Hope happens when
someone sees something, decides that it is desirable, realizes that they
may not get it, but believes that there is still a chance of getting it.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">To put it tersely,
though perhaps in a complex way, hope is expectation moderated by
probabilistic estimation of a desired event.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">For hope to be
a strong force for tension, the person's estimation that the desired event will
occur must be both high enough for them to consider there to be a reasonable chance of it
happening, yet not so high that they become complacent.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Charles Revson,
founder of the famous Revlon cosmetics empire famously said that what he
sold was 'hope'.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Fear</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Fear is a form
of negative hope. Both are forms of anticipation as we forecast the future and
experience emotions in line with our predictions.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>The sliding
scale</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Hope is not a single
thing. It is more of a sliding scale that ranges across a scale from virtual
certainty to utter desperation. It can range within a single conversation across this whole
spectrum. You can raise a person's hope, dash it on the rocks of uncertainty, raise it out of the
waters and toss it around until the other person will grasp at whatever straw you throw at them.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>The hope curve</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The actual hope
that people feel does not necessarily match the real probability of success.
Typically we feel optimistic or pessimistic at the extremes. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">At zero probability,
we are realistically pessimistic, and we stay this way until there is sufficient
probability to break out of the fear of loss. As the event becomes more likely, we become
disproportionately optimistic. </span></font><span></span></div>
<div align="center"><img src="NotesImages/Topic18NotesImage4.jpg" align="bottom" width="322" height="256" border="0" alt="graphic" /></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Types of hope</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">There are (at least)
three types of hope:</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Desperation</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Desperate hope
is when a deep need is felt. Someone who is desperate will do almost anything
to satisfy the hope (with 'almost anything' being in proportion to the level of desperation).</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Optimism</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Whereas desperate
hope often has a negative connotation, optimistic hope is often positive. In
both cases, the probability of achieving the hoped-for thing can be very variable, often sitting at
a very low probability of occurring.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Realistic hope</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Realistic hope
is based on a fair estimation of probabilities. Thus, if something is over (say)
50% likely, then I might realistically hope that it will happen.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Hope as a destination</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Robert Louis Stevenson
said 'It is better to travel hopefully than arrive', indicating how hope
can be a pleasant in itself. In particular, hope is often tinged with the fear both that you will not
get what you want, and also that even when you achieve your goal, it will not be as perfect as
your fantasized eventualities.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">As a result, many
people are happy just to hope. All you need to do is offer them this, as all
casinos do to their hapless customers. Many such punters will merrily gamble away until their
money is all gone, then return time and again just to experience that temporary thrill of hope.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Use hope in persuasion
through the non-linear relationship between perception and reality.
Build optimism by showing how real the chances of success are. Move people away from
things by highlighting the chances of failure. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Beware, however,
of betrayal effects. If the other person's hopes are dashed and you are
perceived as the culprit, then you will become the target of their revenge.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Making up</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Charles Revson,
the founder of the Revlon cosmetics company, once famously commented that
what they really sold was hope. (For some it is realistic hope, for others it is perhaps more like
desperation.) Paradoxically make-up can also sow false seeds of hope in the other party. If I
wear make-up, I am actually selling myself as more than I really am. There have been many
cracks about the other person being beautiful the night before but not the morning after.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Gambling dens</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">As a very real
example of managed hope in action, look no further than the nearest casino or
gambling den. Casinos dangle large sums and glittering prizes whilst making the hoping as
pleasant as possible with salubrious surroundings, free drinks, attractive members of the
opposite sex and so on.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The gamblers are
trapped in a cocoon of warmth as their money is steadily leeched away from
them (note how the reality of money itself is hidden behind tokens and credit, preventing the
unreality bubble from being burst).</span></font><span></span></div></div>
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<span class=outlineNumberFirst>6.9.13 </span><span class=topicLineFirst>Jealousy</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Losing out to
others</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Jealousy occurs
when we fear or experience a loss to others. Thus the famous jealous lover
who sees all other people of the same sex as potential rivals who will steal away the mate.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Envy and jealousy</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Jealousy is slightly
different from envy as it involves a third party and is about loss. Envy is
always about potential gain. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Envy and jealousy
overlap in the scenario where another person is admired by everyone else
for possessing something. This gives you a 'double whammie' as it means they are both giving
someone else attention and also not giving you attention. You are envious of the attention that
they are getting and jealous because you see them 'stealing' that attention from you.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Turning loss
into hate</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">What is happening
here goes something like this:</span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">I have something or someone that is important
to me. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Either (a) you take that away from me,
or (b) I <i>imagine </i>you taking that away from me. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">This makes you not only a thief, but a
thief of something to which I have emotional
attachment. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">You have hurt me deeply and I hate you
for this. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">If you are a friend, then this also involves
betrayal and I hate you even more. </span></font><span></span></li>
</ul>
</ul>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Notice how we work
hard to justify to ourselves that feeling envious, an emotion we may
consider to be generally undesirable, is in fact ok for us to feel in these 'special' cases.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Sometimes we even <i>retrospectively </i>create
envy when something bad happens to other
people, so we can say 'they deserved it'. Again, this is all about justifying to ourselves that we
can feel bad about other people.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Beware of making
others jealous of you: the results can be hazardous. You can, however,
make people jealous of someone you wish to socially ostracize.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>See also</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Lazarus, R. and
Lazarus, B. (1994), <i>Passion and Reason</i>, Oxford University Press, New
York</span></font><span></span></div></div>
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<span class=outlineNumberFirst>8. </span><span class=topicLineFirst>LITERATURE REVIEW</span>
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<div align="center"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt"><b>Emotional
Intelligence Competencies Related to Outstanding
Leadership(Goleman, Boyatzis and McKee, 2002)</b></span></font><span></span></div>
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<td align="center" valign="middle" width="100%" height="357" style="border: solid 0.75pt;">
<div align="center"><font face="Arial Unicode MS" color="#010101" size="3"><span style="font-size:12pt"><b>Personal
Competence</b></span></font><span></span></div>
<div align="center"><font face="Arial Unicode MS" color="#010101" size="3"><span style="font-size:12pt">The
Self-awareness Cluster:</span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Emotional self-awareness:
recognizing our emotions and their
effects </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Accurate self-assessment:
knowing one's strengths and limits </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Self-confidence: a strong
sense of one's self worth and
capabilities </span></font><span></span></li>
</ul>
</ul>
<div align="center"><font face="Arial Unicode MS" color="#010101" size="3"><span style="font-size:12pt">The
Self-management Cluster:</span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Adaptability: flexibility
in dealing with changing situations or
obstacles </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Emotional Self-control:
inhibiting emotions in service of group or
organizational norms </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Initiative: proactive,
bias toward action </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Achievement orientation:
striving to do better </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Trustworthiness: integrity
or consistency with one's values,
emotions, and behavior </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Optimism: a positive view
of the life and the future </span></font><span></span></li>
</ul>
</ul>
<div align="center"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt"><b>Social
Competence</b></span></font><span></span></div>
<div align="center"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Social
Awareness Cluster:</span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Empathy: understanding
others and taking active interest in their
concern </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Service orientation: recognizing
and meeting customer's needs </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Organizational awareness:
perceives political relationships within
the organization </span></font><span></span></li>
</ul>
</ul>
<div align="center"><font face="Arial Unicode MS" color="#010101" size="3"><span style="font-size:12pt">Relationship
Management Cluster:</span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Inspirational Leadership:
inspiring and guiding groups and people </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Developing Others: helping
others improve performance </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Change catalyst: initiating
or managing change </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Conflict management: resolving
disagreements </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Influence: getting others
to agree with you </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; color= #010101; "><font
face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Teamwork and Collaboration:
Building relationships with a
creating a shared vision and synergy </span></font><span></span></li>
</ul>
</ul>
</td></tr>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Description</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Love is a massive
motivator and can lead people to perform all kinds of self- sacrificial acts. </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Three styles of
love are (Sternberg):</span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; font-style= italic; "><font
face="Times New Roman" size="3"><span style="font-size:12pt"><i>Intimacy</i>: Closeness to, and liking
of, the other person. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; font-style= italic; "><font
face="Times New Roman" size="3"><span style="font-size:12pt"><i>Passion</i>: Intense longing and physiological
arousal. Ecstasy on reciprocation, despair
on rejection. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; font-style= italic; "><font
face="Times New Roman" size="3"><span style="font-size:12pt"><i>Commitment</i>: The readiness to do
anything for the sake of the love. </span></font><span></span></li>
</ul>
</ul>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">These combine to
create seven styles:</span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; font-style= italic; "><font
face="Times New Roman" size="3"><span style="font-size:12pt"><i>Liking</i>: Intimacy alone </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; font-style= italic; "><font
face="Times New Roman" size="3"><span style="font-size:12pt"><i>Infatuation</i>: Passion alone </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; font-style= italic; "><font
face="Times New Roman" size="3"><span style="font-size:12pt"><i>Empty love</i>: Commitment alone </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; font-style= italic; "><font
face="Times New Roman" size="3"><span style="font-size:12pt"><i>Romantic love</i>: Passion + Intimacy. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; font-style= italic; "><font
face="Times New Roman" size="3"><span style="font-size:12pt"><i>Companionate love</i>: Intimacy + Commitment </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; font-style= italic; "><font
face="Times New Roman" size="3"><span style="font-size:12pt"><i>Fatuous love</i>: Passion + Commitment </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; font-style= italic; "><font
face="Times New Roman" size="3"><span style="font-size:12pt"><i>Consummate love</i>: Intimacy + Passion
+ Commitment </span></font><span></span></li>
</ul>
</ul>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The games of love
are played on six different stages, and individuals will have preferred modes
(Lee):</span></font><span></span></div>
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; font-style= italic; "><font
face="Times New Roman" size="3"><span style="font-size:12pt"><i>Eros</i>: Passionate and physical. Looks
are important. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; font-style= italic; "><font
face="Times New Roman" size="3"><span style="font-size:12pt"><i>Ludus</i>: love as a non-serious game.
Harm is not intended but often happens. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; font-style= italic; "><font
face="Times New Roman" size="3"><span style="font-size:12pt"><i>Storge</i>: slow-growing, evolving out
of friendship and affection. Similarity is important. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; font-style= italic; "><font
face="Times New Roman" size="3"><span style="font-size:12pt"><i>Pragma</i>: Commonsense and pragmatic.
Known conditions must be met. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; font-style= italic; "><font
face="Times New Roman" size="3"><span style="font-size:12pt"><i>Mania</i>: An emotional roller-coaster.
Stereotyped romantic love. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; font-style= italic; "><font
face="Times New Roman" size="3"><span style="font-size:12pt"><i>Agape</i>: Unselfish and giving. Spiritual
and other-focused. </span></font><span></span></li>
</ul>
</ul>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Example</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Many romantic mismatches
occur when partners both state their love for one another, but each
is talking about a different style of love. Maybe you have experience of this? </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Using it</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">If you want blind
followers, look good and build a passionate image. Otherwise find the history
of love of the other person and play to their needs.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Great sales people
know that the true secret is to love both their products and their customers.
They also know that true love binds, and devious trickery is out of the question.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Defending</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">If you dive into
love heart first, pause first and ask whether the other person is truly committed.
Beware of blind love. Love can be the best thing ever, but also know that love hurts, especially
when betrayed.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>References</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Hendrick and Hendrick
(1986, 1992), Lee (1973, 1988), Sternberg and Barnes (1988)</span></font><span></span></div></div>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">As
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highest level of human (social) behavior.</span></font><span></span></div>
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as
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general sciences and fields of knowledge. To enable this extensive approach the research is
limited to all presently known research (theses and dissertations as well as professional
publications) that either (cl)aim to or in effect do draw conclusions at the general (principle)
level of human (social) behavior.</span></font><span></span></div></div>
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9.2 Phase 2
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<a name="Topic39"></a>
<span class=outlineNumberFirst>9.2 </span><span class=topicLineFirst>Phase 2</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">A
clear holistic model is needed to link both the proces of elimination to relevance and to
aspect. Drawing from Social Psychology and Business Psychology a variety of existing models
has been scrutenized for their practical use of both providing the aspect rubrication of the
research-conclusions, the exclusion criterium, and the systemic representation ability (see phase
3).</span></font><span></span></div>
<div align="left"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">The
model that has been selected is drawn from the field of Human Performance Improvement
(HPI), more specifically the model developed by Donald Clark:</span></font><span></span></div>
<div align="left"><br/></div>
<div align="left"><img src="NotesImages/Topic39NotesImage2.jpg" align="bottom" width="548" height="361" border="0" alt="graphic" /></div></div>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">From
all remaining sciences and fields, e.g. those that have research results that draw general
conclusions on human (social) behavior, specifically with regards to the general conclusions that
are drawn, an extensive list of &#145;insights&#146; is drawn up. Each conclusion is linked to a specific
aspect in the Clark-model.</span></font><span></span></div></div>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">In
the process of &#145;upgrading&#146; each conclusion as well as the aspect to which it is linked to
the
level of principle, a simple determination procedure is used based on the value-chain of
behavior. This model best suits the process since it not only provides a simple platform for
determination, but also for development (e.g. learning) to which my research aims to contribute.
The model:</span></font><span></span></div>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Establishing
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list of initial principles is drawn up which is derived from the Phase 1 and 2 research based on
the clear definition of principle that specific conclusions were linked to. From thie list of
hundreds of principle- relevant conclusions clusters are estasblished linked to the Clark-model,
as well as clusters within the Clark-model based on the content of the linked conclusions.
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<span class=outlineNumberFirst>9.6 </span><span class=topicLineFirst>Phase 6</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" color="#010101" size="3"><span style="font-size:12pt">Each
conclusion as well as cluster and grouping (phase 5) is then re-affirmed with the original
context. On the basis of this a definitive clustering and general description of the eventual group
is established. Two versions of the definitive twelve principles are furmulated: one in scientific
terms and one in popular terms, covering the same and whole grounds the individual, the
clustered and the grouped conclusions reflect to. The definitive control of the twelve principles
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analogy valuechain related to the behavior value chain was cyclicly established using a
predefined general assumption and testing it throughout the phases. The primary general
valuechain:</span></font><span></span></div>
<div align="center"><img src="NotesImages/Topic43NotesImage2.jpg" align="bottom" width="567" height="93" border="0" alt="graphic" /></div>
<div align="center">(Emotion                Ratio                Culture               Behavior              
Result)</div></div>
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<div class="topicTextNotes"><div align="left">The combination of the three words (emotion, awareness and consciousness) and their
dynamic
interrelationsship in terms of complexity (including emergent factors) appears to be cought in one
single word: power. It can definitely be said that the semantics of 'power' is widely if not generally
defined by the combination and interaction of all aspects of the valuechain in a dynamic multi-
direction timelapse. Hence any observance of 'power' but also the absence of it describes the state
of emotion, awareness and consciousness at any given time. Note this is always subjective and
perceptive which is consistant with the principle of 'humans as projectors' as opposed to 'humans
as cameras'. </div>
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<span class=outlineNumberFirst>6.9.11 </span><span class=topicLineFirst>Pride</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Something achieved</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">When we achieve
a goal, we feel good about ourselves. A common part of this is feeling
proud, where our self-respect and feelings of worth are boosted. In this way, our sense of
identity is increased.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Pride also can
be in ownership, for example in a new car, although this really is again pride in
achievement - for example in having acquired the the car and the status that goes with it.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Pride is greater
when we have had to work hard for something, as this makes the achievement
more worthwhile.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Meeting high
standards</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Pride is particularly
useful when it helps us to maintain standards. I am proud of my professional
abilities and will work hard to maintain them.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>A unifying force</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Pride can also
be a unifying force in a group of people, such as when a team achieves a difficult
challenge or lives up to its high standards. It has historically been used by leaders to encourage
a depressed organization or country to feel good again.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">In the negative
sense, it can be used as a coercion, in the sense that you <i>must</i> feel proud to
belong to our group. It is often used by governments to enthuse a people towards war.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Hitler, for example,
used it to rally the German nation after the defeat of the first world war and
the subsequent ruin. How he then used it to persuade them into terrible acts is well
documented. This is an approach used by more than one politician.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Superiority</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Pride in itself
is not a bad thing and can be very useful for maintaining standards. However, it is
named as one of the Seven Deadly Sins in recognition of its shadow side, where it ends up in
my feeling overly superior to other people.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">When pride becomes
more extreme, we extend and enhance our feeling of achievement by
comparing ourselves with others, feeling superior to them. This is where pride becomes socially
undesirable and it breaks the rule that says 'we are all equal' (or at least we should pretend that
this is so).</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">In this case, pride
can be measured as the gap between what you have achieved or acquired
and that of other people. Millionaires can thus be very proud people (although of course this is
not necessarily the case). </span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The saying 'Pride
goes before a fall' is an indication of how pride can lead to a self- importance
that leads me to ignore risks (perhaps on the assumption that I am so superior the risks will not
dare to happen to me).</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Have reasonable
pride yourself and beware of it going over the edge into a superiority complex.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Pumping up the
other person's pride such that they cannot see what you are really doing is a
surprisingly common thing. How often do we flatter other people without really meaning what
we say? When we flatter others, we usually have a persuasive ulterior motive.</span></font><span></span></div></div>
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<span class=outlineNumberFirst>6.8 </span><span class=topicLineFirst>Primary vs. Secondary Emotions</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">A useful notion
in understanding how we feel is that of primary and secondary emotions.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Primary emotions</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>What is felt
first</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Primary emotions
are those that we feel first, as a first response to a situation. Thus, if we are
threatened, we may feel fear. When we hear of a death, we may feel sadness. They are
unthinking, instinctive responses that we have. We will typically see these in animals also, which
confirms our suspicion that they have an evolutionary basis.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Typical primary
emotions include </span></font><a href="Fear.html#Topic20" ><font face="Times New Roman" size="3"><span
style="font-size:12pt">fear</span></font></a><font face="Times New Roman" size="3"><span style="font-size:12pt">, </span></font><a href="Anger.html#Topic22" ><font face="Times New Roman" size="3"><span style="font-size:12pt">anger</span></font></a><font
face="Times New Roman" size="3"><span style="font-size:12pt">, </span></font><a href="Sadness.html#Topic23" ><font
face="Times New Roman" size="3"><span style="font-size:12pt">sadness</span></font></a><font face="Times New Roman" size="3"><span
style="font-size:12pt"> and </span></font><a href="Happiness.html#Topic24" ><font face="Times New Roman" size="3"><span
style="font-size:12pt">happiness</span></font></a><font face="Times New Roman" size="3"><span style="font-size:12pt">
(although it is worth noting
that these can also be felt as secondary emotions).</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Often transient</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The problem sometimes
with primary emotions is that they disappear as fast as they appear.
Their replacement by secondary emotions complicates the situation, making it difficult to
understand what is really going on.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Secondary emotions</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>What is felt
next</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Secondary emotions
appear after primary emotions. They may be caused directly by them, for
example where the fear of a threat turns to anger that fuels the body for a fight reaction. They
may also come from more complex chains of thinking.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="4"><span style="font-size:14pt"><b>Simple or mixed
feelings</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Secondary emotions
may be simple feelings or may be a mix as more emotions join the fray.
Thus news of a wartime victory may start with feelings of joy, but then get tinged with sadness
for the loss of life.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">If you want to
diagnose a person's condition, then looking at primary and secondary emotions
gives you a fuller picture.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">To find the real
issue or cause of the person's condition, look for the primary emotion. Do not
blindly accept the emotion you see as the primary emotion, but try to find what may have come
first.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">The secondary emotions
give you a picture of the person's mental processing of the primary
emotion. Question them, slowing down their mental process, to determine the internal reasoning
as to why they came to feel the secondary emotions. This will often be unconscious and can be
as big a surprise to them as it is to you.</span></font><span></span></div></div>
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<span class=outlineNumberFirst>6.2 </span><span class=topicLineFirst>Purpose of Emotions</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">What is the purpose
of emotions? What do they do for us? They certainly have a significant
effect on us, but what is it all for?</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Motivation</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">First of all, motivation
are 'e-motions'. They act to motivate us. Without emotions we would
probably not do very much and hence would not survive - at least in the evolved form we are in
now.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Motivations are
felt in the body. Our muscles tense or relax. Our blood vessels dilate or
contract. When we feel emotionally, we also feel physically. Our emotions can thus make us
feel uncomfortable or comfortable, sending us signals to do something urgently or to stay in our
comfortable state.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Internal signals</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Internally, for
example when we are trying to make understand something or make a decision,
we use our emotions to deduce whether what we have concluded is a good idea. Self-
Perception Theory and the Cognitive Appraisal Theories of Emotion explain how we deduce
our emotions by watching ourselves.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">When we think about
something that contradicts our values, our emotions will tell us that it is
bad. When we think about something that could hurt us, our emotions will tell us that this is not
a good idea. Just by imagining what might happen, our emotions are still triggered and hence let
us make better decisions.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Social signals</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">We generally wear
our hearts on our sleeves as our inner emotions are displayed on our outer
bodies. Our faces, in particular, have around 90 muscles, 30 of which have the sole purpose of
signalling emotion to other people.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Signals are generally
very useful, as they help others decide how to behave towards us. If
someone is looking angry, then attacking them is probably not a good idea. If they are looking
afraid then you could attack them or you could help them and thus earn their gratitude.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">You can use emotions
to motivate people. Connect good emotions with what you want them to
do, and bad emotions with what is not wanted.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Respond to the
signals you see in other people. Also notice how what you do affects those
emotions, thus connecting what you do with a real inner effect on them.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Also watch your
own emotions. They are signals that tell you something about what is
happening in the inner you. This can be very useful as we often do not realise what is going on
in that deep, dark subconscious inside of us.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>See also</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Lazarus, R. and
Lazarus, B. (1994), <i>Passion and Reason</i>, Oxford University Press, New
York</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">R. Plutchik &amp;
H. Kellerman (Eds.) (1980), Emotion: Theory, research, and experience: Vol. 1.
Theories of emotion (pp. 3-33). New York: Academic</span></font><span></span></div></div>
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<div class="topicTextNotes"><ul style="margin-top: 0pt; margin-bottom: 0pt">
<ul style="margin-top: 0pt; margin-bottom: 0pt">
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Gould, S. J. (1996) <u>The mismeasure of
man</u>. New York:W.W. Norton</span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Healy, J. M. (1999) <u>Failure to connect.</u>
New York: Touchstone</span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Martin, B.L and Brigss, L.J. (1986) <u>The
affective and cognitive domains: Integration
for instruction and research.</u> Englewood Cliffs: Educational Technology Publications</span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">LeDoux, J. (1996) <u>The emotional brain.</u>
New York: Simon and Schuster</span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Selecting a Measure of Emotional Intelligence:
The Case for Ability Scales, (2000) by
Mayer et al</span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Wayne Payne's 1986 dissertation titled
A STUDY OF EMOTION: DEVELOPING
EMOTIONAL INTELLIGENCE;<br/>
SELF-INTEGRATION; RELATING TO FEAR, PAIN AND DESIRE</span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Designing Instruction for Emotional Intelligence,
(2000) by Goldsworthy</span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Ball, J. A. (1984). Memes as replicators. <u>Ethology
and Sociobiology, 5,</u> 141-161.</span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Bandura, A. (1977). Self-efficacy: Toward
a unifying theory of behavioral change.
<u>Psychological Review, 84</u>, 191-215.</span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Bandura, A. (1997). <u>Self-efficacy: The
exercise of control.</u> New York: Freeman.</span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Bar-On, R. (1997). <u>The Emotional Quotient
Inventory (EQ-i): Technical Manual.</u>
Toronto, Canada: Multi-Health Systems.</span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Boyatzis, R. E., Goleman, D., &amp; Hay/McBer.
(1999). <u>Emotional competence
inventory</u>. HayGroup. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Buck, R. (1984). <u>The communication of
emotion.</u> New York: Guilford.</span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Carroll, J. B. (1993). <u>Human cognitive
abilities: A survey of factor-analytic studies.</u>
New York: Cambridge University Press.</span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Caruso, D.R., Mayer, J.D., &amp; Salovey,
P. (in press). Emotional intelligence and
emotional leadership. In R. Riggio &amp; S. Murphy (Eds.)., <u>Multiple intelligences and
leadership</u>. NJ: Lawrence Erlbaum Associates. </span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Ciarrochi, J. V., Chan, A. Y. C., &amp;
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face="Times New Roman" size="3"><span style="font-size:12pt">Porras, J. I. &amp; Anderson, B. (1981).
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face="Times New Roman" size="3"><span style="font-size:12pt">Rhee, K. (1997). Journey of discovery:
A longitudinal study of learning during a
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face="Times New Roman" size="3"><span style="font-size:12pt">Rouiller, J. Z. &amp; Goldstein, I. L.
(1993). The relationship between organizational
transfer climate and positive transfer of training. <i>Human Resource Development
Quarterly</i>, 4(4), 377- 390.</span></font><span></span></li>
<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Thornton, G. C. &amp; Cleveland, J. N.
(1990). Developing managerial talent through
simulation. <i>American Psychologist</i>, 45(2), 190-199.</span></font><span></span></li>
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face="Times New Roman" size="3"><span style="font-size:12pt">Wexley, K. N. &amp; Baldwin, T. T. (1986).
Posttraining strategies for facilitation positive
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face="Times New Roman" size="3"><span style="font-size:12pt">Wheeler, J.V. (1998). Organizational and
environmental supports and opportunities for
self-directed learning following graduate education. Unpublished doctoral dissertation.
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<li style="margin-left=-3mm; margin-right=0mm; padding-left=0mm; font-family= Times New Roman; font-size= 12pt; "><font
face="Times New Roman" size="3"><span style="font-size:12pt">Zacker, J. &amp; Bard, M. (1973). Effects
of conflict management training on police
performance. <i>Journal of Applied Psychology</i>, 58(2), 202-208.</span></font><span></span></li>
</ul>
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<span class=outlineNumberFirst>6.9.8 </span><span class=topicLineFirst>Repulsion</span>
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<div class="topicTextNotes"><div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Repulsion is</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">When we are repulsed
by something we feel a tension that pushes us away from it. We do not
want anything to do with.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">We may well also </span></font><a href="Fear.html#Topic20" ><font face="Times New Roman" size="3"><span style="font-size:12pt">fear</span></font></a><font
face="Times New Roman" size="3"><span style="font-size:12pt"> that somehow if we associate with that
thing we will somehow be tainted
by it and thus become repulsive ourselves in some way.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="5"><span style="font-size:18pt"><b>Disgust</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">A form of repulsion
is <i>disgust</i>. This happens when we feel repulsed by other people. If you do
something that is outside of my strongly-held values then I will be disgusted by your behaviour
and possibly also by you as a person.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Disgust is a form
of </span></font><a href="Shame.html#Topic28" ><font face="Times New Roman" size="3"><span style="font-size:12pt">shame</span></font></a><font
face="Times New Roman" size="3"><span style="font-size:12pt">. Although they are sometimes used interchangeably,
the real
different is that we feel shame about <i>ourselves</i>, whilst we feel disgust at <i>other people</i>.
Feeling
disgust at ourselves happens when we stand outside ourselves and look at ourselves a separate
person. Feeling shame about another person happens when we identify with them and hence
feel shame <i>as </i>them.</span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="6"><span style="font-size:24pt"><b>So what?</b></span></font><span></span></div>
<div align="left"><font face="Times New Roman" size="3"><span style="font-size:12pt">Create repulsion
to things you want the other person to move away from. Show how they are
totally disgusting and undesirable. Highlight how the person may become repulsive themselves if
they associate with it.</span></font><span></span></div></div>
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/*
BoxController
Note: Requires boxSettings.js also be included
Revisions
2003-09-13: Jeff edited. Added expand all of type.
2003-09-15: Jeff added cookie code.
Boxes are the bordered divs with a header and body, and a expand/collapse button.
Box types:
partialMap, subTopic, callouts, comments, taskInformation, legend.
If you collapse a subTopic box on one page, you collapse all subTopic boxes that and other pages. Same with expanding.
Note: There can be more than one box of each type on the page.
In HTML, the structure expected is:
div.{boxType}Area (useful for CSS selector of different types of boxes, e.g. div.{boxType}Area div.box)
div class="collapsiblebox" id="{boxType}{index}" (1+)
div.header onclick = "boxController.expandOrCollapse(this,'{boxType}')" (0-1)
span.title
span.commands ? (mike)
span.command ? (mike)
img.expandOrCollapseButton src="{buttonsPath}{collapseButtonUrl} or {expandButtonUrl}"
div.body
(varies)
Note: Visibility of div.body (i.e. style="display:block" or style="display:none") is overwritten by code.
Note: Button graphics as well.
*/
function init() {
boxController = new BoxController("Res/images/", "box_collapse_button.gif","box_expand_button.gif", true);
boxController.init();
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// BoxController class
function BoxController (buttonsPath, collapseButtonFilename,expandButtonFilename, changeAllOfType) {
this.objectClass = "BoxController";
this.buttonsPath = buttonsPath;
this.collapseButtonUrl = buttonsPath + collapseButtonFilename;
this.expandButtonUrl = buttonsPath + expandButtonFilename;
this.changeAllOfType = changeAllOfType; // if true, all boxes of a type are expanded or collapsed together, not just clicked one
this.boxTypes = null;
}
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// initialize boxTypes
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// check if cookie has stored states
var cookieString = this.getCookieString();
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this.changeStateOfAllBoxesOfType( this.boxTypes[i].name, this.boxTypes[i].state );
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BoxController.prototype.dumpBoxTypes = function() {
var s = "BoxTypes\n";
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s += this.boxTypes[i].name + "," + this.boxTypes[i].state+ "\n";
}
return s;
}
BoxController.prototype.saveStateToCookie = function() {
// stores state of controller in cookie
var cookieString = "";
// for each box type...
for (var i=0; i < this.boxTypes.length; i++ ) {
var boxType = this.boxTypes[i];
if (cookieString!="") cookieString += "&";
cookieString += boxType.name + ":" + escape(boxType.state);
}
// Cookie properties (if needed)
// Currently assumes that all html pages are in the same directory together, otherwise cookie's path property would need to be set
// Currently that cookie should expire when user closes the browser (expires property)
// save cookie; will be only accessible to this html page
var cookieName = this.objectClass;
document.cookie = cookieName + "=" + cookieString;
}
BoxController.prototype.getCookieString = function() {
// checks saved state of controller from cookie; returns string of values or null if desired cookie does not exist
var cookieName = this.objectClass;
var allCookies = document.cookie;
if (allCookies=="") return null;
// extract the named cookie we want
var start = allCookies.indexOf(cookieName + "=");
if (start == -1) return null;
start += cookieName.length + 1; // skip over name and = sign
var end = allCookies.indexOf(";", start);
if (end==-1) end = allCookies.length;
var cookieString = allCookies.substring(start,end);
return cookieString;
}
BoxController.prototype.changeStateOfAllBoxesOfType = function( boxType, newState ) {
// changes all boxes on the page of boxType to newState ("expand" or "collapse")
// loop through all boxes of boxType
var boxIndex = 0;
while (document.getElementById (boxType + boxIndex) ) {
// change state
this.changeStateOfBoxOnPage ( document.getElementById (boxType + boxIndex), newState );
boxIndex++;
}
// store new state in array
for (var i=0; i < this.boxTypes.length; i++ ) {
var boxTypeItem = this.boxTypes[i];
if (boxTypeItem.name == boxType) {
boxTypeItem.state = newState;
break;
}
}
}
BoxController.prototype.expandOrCollapse = function( headerElement, boxType ) {
// Note: Having one routine for both expand and collapse let's the function that html calls be the same
// Uses img's src attribute to determine which command is being called
// First get the button element; may be the elementActivated or within the elementActivated (like an anchor element)
var buttonElement = getFirstDescendentOrSelfOfClass ( headerElement, "expandOrCollapseButton");
if (!buttonElement) return;
var currentImageUrl = buttonElement.src;
if (!currentImageUrl) return;
// if src value contains url of collapse button, this is, presumably a collapse command
var newState = false;
if (currentImageUrl.lastIndexOf(this.collapseButtonUrl)==-1) newState = true;
// change state of all boxes of this type ...
if (this.changeAllOfType) {
this.changeStateOfAllBoxesOfType (boxType,newState);
this.saveStateToCookie();
}
// or just this one box
else {
var boxElement = headerElement.parentNode;
if (boxElement) this.changeStateOfBoxOnPage(boxElement,newState);
}
}
BoxController.prototype.changeStateOfBoxOnPage = function( boxElement, makeOpen) {
// change UI of box on the html page
// get button element
var buttonElement = getFirstDescendentOrSelfOfClass( boxElement, "expandOrCollapseButton");
if (!buttonElement) return false; // if not found, give up
// get body element
var bodyElement = getFirstDescendentOrSelfOfClass( boxElement, "body");
if (!bodyElement) return false; // if not found, give up
// expand or collapse body element
showOrHideElement(bodyElement,makeOpen);
// update img to be an appropriate button
if (buttonElement.src) {
// if opening, make it the collapse button; if not opening, make it the expand button
buttonElement.src = makeOpen ? this.collapseButtonUrl : this.expandButtonUrl;
}
}

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// exported by program to supply initial settings for boxes
var INITIAL_BOX_SETTINGS = [
{name:"partialMap", state:true},
{name:"subTopics", state:true},
{name:"callouts", state:true},
{name:"comments", state:false},
{name:"relationships", state:true},
{name:"taskInformation", state:true},
{name:"legend", state:true}
];

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// MapController class
// Scrollable, switchable (in amount of detail) map
// Uses functions from shared.js
// Requires html page with two imgs for each level of detail; one of which is style="display:none" at start
// Requires mainFrame is scrollable (for Netscape/Mozilla to work
// MapController class
function MapController (frameObject, dragMultiplier) {
this.objectClass = "MapController"; // used as name for cookie
this.DRAG_THRESHOLD = 4; // minimum distance before a drag can not be treated as a click; in pixels
this.DRAG_MAX_FIRST_STEP = 10; // largest distance permitted within single mousemove; used to detect invalid drag on IE
this.frameObject = frameObject; // scrollable frame containing mapImages
this.mapImages = []; // array storing each mapImage (2 images)
this.activeMapImage = 1; // index of active/visible image; default to first map image
this.dragMultiplier = dragMultiplier ? dragMultiplier : 1; // 1 = default; 2 = 2x speed dragging; can be any number
//this.temp = 0;
//this.systemInfo = new SystemInfo();
}
MapController.prototype.init = function(initialMap) {
// setup dragScrolling
this.dragScrolling = false; // indicates that user is dragging image around
this.wasDraggedEnoughToNotBeAClick = false;
this.mouseJustPressed = false;
this.mouseDownX, this.mouseDownY = null;
this.oldScrollX, this.oldScrollY = null;
// Note: Changed following from document.onmousedown; fixes dragging on scroll bar triggering onmousedown in Mozilla/NS
var mapContentElement = this.frameObject.document.getElementById("mapContent");
if (!mapContentElement) mapContentElement = this.frameObject.document;
mapContentElement.onmousedown = this.onMouseDown;
//this.frameObject.document.onmousedown = this.onMouseDown;
this.frameObject.document.onmousemove = this.onMouseMove;
this.frameObject.document.onmouseup = this.onMouseUp;
this.frameObject.document.onclick = this.onClick;
this.frameObject.document.onscroll = this.onScroll;
//
var cookieValue = this.getCookieValue();
//window.status = cookieValue;
if (cookieValue==false) {
// there was no saved state, so the map is presumably loading for the first time
this.selectMapImage(initialMap); // select active map
}
else {
// the state is saved; use the cookieValue to figure out the state
this.initFromCookieValue(cookieValue);
}
//trace(this.systemInfo);
}
// Note: In following, e = event object passed in automatically
MapController.prototype.onMouseDown = function(e) {
// Note: Ends up running in context of the frame, so this = frameObject, not mapController
// Get a reference mapController object to be able to use it here.
var mc = parent.topFrame.mapController; // HACK: Must be more elegant way to get reference.
if (!e) var e = mc.frameObject.event;
if (wasLeftButton(e)) { // TODO: Double-check wasLeftButton code; now only works for IE?
mc.mouseDownX = /* e.x ? e.x : */ e.screenX;
mc.mouseDownY = /* e.y ? e.y : */ e.screenY;
// Note: In Mozilla/NS, the mainFrame must be scrollable for the .scrollLeft and .scrollTop properties to be accessible
mc.oldScrollX = mc.frameObject.document.body.scrollLeft;
mc.oldScrollY = mc.frameObject.document.body.scrollTop;
//window.status = "mc.frameObject.document.body.scrollTop:"+mc.frameObject.document.body.scrollLeft;
mc.dragScrolling = true;
mc.mouseJustPressed = true;
mc.wasDraggedEnoughToNotBeAClick = false;
//window.status = "mouseDown: " + " | " + mc.mouseDownX + "," + mc.mouseDownY+ " | " + mc.oldScrollX + "," + mc.oldScrollY;
}
return false; // stops browser behavior of dragging image to copy it to the desktop (at least on Mac Safari)
}
MapController.prototype.onMouseMove = function(e) {
var mc = parent.topFrame.mapController; // HACK: Must be more elegant way to get reference.
if (!e) var e = mc.frameObject.event;
//window.status = "MouseMove:" + mapController.temp++;
if (mc.dragScrolling) {
if (!e) var e = mc.frameObject.event;
var newMouseX = /* e.x ? e.x :*/ e.screenX;
var newMouseY = /* e.y ? e.y : */ e.screenY;
var newOffsetX = newMouseX - mc.mouseDownX;
var newOffsetY = newMouseY - mc.mouseDownY;
// Test if move from old to new position is unreasonably large, as in the case when
// user drags scroll bar in IE -- then dragScrolling is true, but mouseUp is lost.
// So, this code stops dragScrolling in that case.
if (mc.mouseJustPressed) {
if (Math.abs(newOffsetX) > mc.DRAG_MAX_FIRST_STEP | Math.abs(newOffsetY) > mc.DRAG_MAX_FIRST_STEP) {
mc.dragScrolling = false;
return false;
}
mc.mouseJustPressed = false;
}
//window.status = '(' + newOffsetX +',' + newOffsetY+')'
if (Math.abs(newOffsetX) > mc.DRAG_THRESHOLD | Math.abs(newOffsetY) > mc.DRAG_THRESHOLD) mc.wasDraggedEnoughToNotBeAClick = true;
var newScrollX = mc.oldScrollX - mc.dragMultiplier * newOffsetX;
var newScrollY = mc.oldScrollY - mc.dragMultiplier * newOffsetY;
mc.frameObject.scrollTo(newScrollX,newScrollY);
//window.status = "dragging: " + " | " + newMouseX + "," + newMouseY+ " | " + newScrollX + "," + newScrollY;
return false;
}
else {
//window.status = "not dragging "+ mapController.temp++;
}
}
MapController.prototype.onMouseUp = function(e) {
//window.status = "up";
var mc = parent.topFrame.mapController; // HACK: Must be more elegant way to get reference.
mc.dragScrolling = false;
return false; // Doesn't seem to have any useful affect
}
MapController.prototype.onClick = function(e) {
var mc = parent.topFrame.mapController; // HACK: Must be more elegant way to get reference.
//window.status = "onclick";
if (mc.wasDraggedEnoughToNotBeAClick) {
//window.status = "onclick return false";
return false; // cancels onClick event; if mouseUp was on hotshop, navigation can not happen
}
return true;
}
MapController.prototype.onScroll = function(e) {
//window.status = "scroll";
// Opera: Triggered when mapContent dragged
// Mozilla/NS: Triggered when scroll bar dragged (but not mapContent dragged)
// IE: Never triggered
//var mc = parent.topFrame.mapController; // HACK: Must be more elegant way to get reference.
//mc.dragScrolling = false;
//return false; // Doesn't seem to have any useful affect
}
MapController.prototype.addMapImage = function(imgId, centerX, centerY) {
this.mapImages.push( new MapImage ( this.frameObject, imgId, centerX, centerY) );
}
MapController.prototype.selectMapImage = function(newActiveMapImage) {
// make mapImageToSelect active and make others inactive
var lastImage = this.mapImages.length - 1;
for (var i=0; i <= lastImage; i++ ) {
this.mapImages[i].makeActive( i==newActiveMapImage );
}
this.activeMapImage = newActiveMapImage;
this.saveStateToCookie();
this.scrollToCenter();
}
MapController.prototype.scrollToCenter = function() {
// scrolls to the center of active map image
var activeMapImage = this.mapImages[this.activeMapImage];
var frameObject = this.frameObject;
//trace(activeMapImage);
this.frameObject.scrollTo( activeMapImage.centerX - (getWindowWidth(frameObject)/2), activeMapImage.centerY - (getWindowHeight(frameObject)/2));
}
MapController.prototype.saveStateToCookie = function() {
// stores state of controller in cookie
var cookieName = this.objectClass;
var cookieValue = "";
// save which map is selected/active
cookieValue += "active:" + this.activeMapImage;
// TODO: save scroll position
// save cookie; will be only accessible to this html page
document.cookie = cookieName + "=" + cookieValue;
}
/*
MapController.prototype.savedStateExists = function() {
// returns true is saved state (cookie) exists
}
*/
MapController.prototype.getCookieValue = function() {
// checks saved state of controller from cookie; returns string of values or false if desired cookie does not exist
var cookieName = this.objectClass;
var allCookies = document.cookie;
if (allCookies=="") return false;
// extract the named cookie we want
var start = allCookies.indexOf(cookieName + "=");
if (start == -1) return false;
start += cookieName.length + 1; // skip over name and = sign
var end = allCookies.indexOf(";", start);
if (end==-1) end = allCookies.length;
var cookieValue = allCookies.substring(start,end);
return cookieValue;
}
MapController.prototype.initFromCookieValue = function(cookieValue) {
// parses cookieValue; initializes object accorded to saved values
/*
var a = cookieValue.split("&"); // create array from name/value pairs delimited by ampersand
for (var i=0; i < a.length; i++) { // then break each pair into an array
a[i] = a[i].split(":");
}
*/
// TODO: Rewrite. Currently a hack.
if (cookieValue=="active:1") this.selectMapImage(1);
else this.selectMapImage(0);
// this.selectMapImage(initialMap);
}
/*
MapController.prototype.moveTo = function(x,y) {
// move image (i.e. scroll window)
window.scrollTo(x,y);
}
*/
// MapImage class - one for each img/view of the map
function MapImage ( frameObject, imgId, centerX, centerY ) {
this.objectClass = "MapImage";
this.centerX = centerX;
this.centerY = centerY;
// get image reference
this.imgElement = getElement(frameObject,imgId);
this.imgStyle = getElementsStyleObject(frameObject,imgId);
}
MapImage.prototype.makeActive = function (newIsActiveState) {
//this.trace();
var newDisplayStyle = newIsActiveState ? "block" : "none";
this.imgStyle.display = newDisplayStyle;
}

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// Shared routines
function openPopup(url,windowName,features) {
window.open(url,windowName,features);
}
function preloadImage(Url) {
var i = new Image();
i.src = Url;
}
function showOrHideElement(element,show) {
element.style.display = show ? "block" : "none";
}
/* unused
function getFirstAncestorOfClass (sourceElement, className) {
// recursively search for ancestor of sourceElement that matches className
var elementBeingTested = sourceElement.parentNode;
if (elementBeingTested.className == className) return elementBeingTested;
if (!elementBeingTested.className) return null; // if run out of elements (like at document) stop
return getFirstAncestorOfClass(elementBeingTested, className);
}
*/
function getFirstDescendentOrSelfOfClass (sourceElement, className) {
// recursively search for descendent of sourceElement that matches className
// test self
if (sourceElement.className == className) return sourceElement;
// test children
var child = sourceElement.firstChild;
if (child) {
while (child) {
var elementBeingTested = getFirstDescendentOrSelfOfClass (child, className);
if (elementBeingTested) return elementBeingTested;
child = child.nextSibling;
}
}
return null;
}
function getElement(frameObject,elementId) {
if (document.getElementById) return frameObject.document.getElementById(elementId);
if (document.all) return frameObject.document.all[elementId];
if (document.layers) return frameObject.document.layers[elementId];
return null;
}
function getElementsStyleObject(frameObject,elementId) {
if (document.getElementById) return frameObject.document.getElementById(elementId).style;
if (document.all) return frameObject.document.all[elementId].style;
if (document.layers) return frameObject.document.layers[elementId];
return null;
}
function getWindowHeight(frameObject) {
if (document.all) return frameObject.document.body.clientHeight; // IE on Mac and Windows
if (document.layers) return frameObject.document.clientHeight;
}
function getWindowWidth(frameObject) {
if (document.all) return frameObject.document.body.clientWidth; // IE on Mac and Windows
if (document.layers) return frameObject.document.clientWidth;
}
function trace (anObject) {
alert(listObject(anObject));
}
function listObject(theObject) {
var m = '';
for (prop in theObject) {
m+= prop + ":" + theObject[prop] + "\n";
//* if theObject[prop] ==
}
return(m);
}
function wasLeftButton(e) {
// takes event object (e) and decides if left button was pressed (as opposed to middle wheel button)
var buttonPressed = /* (navigator.appName=="Netscape") ? e.which : */ e.button;
if (buttonPressed == 1 | buttonPressed == 0 ) return true;
return false;
}
function appendToCookieString ( cookieString, property, value ) {
if (cookieString!="") cookieString += "&";
cookieString += property + ":" + escape(value);
}
function getValueFromCookieString ( cookieString, property) {
// extract value of given property from encoding like this: "property1:value1&property2:value2"
var pos = cookieString.indexOf(property); // at start of property label
if (pos==-1) return null;
pos += property.length + 1; // at start of value
var start = pos;
pos = cookieString.indexOf("&",pos+1);
// if "&" not found, must be last property:value pair -- end of value is end of cookieString
// else end of value is just before "&"
var end = (pos==-1) ? cookieString.length : pos;
var value = cookieString.substring(start,end);
return unescape(value);
}
// SystemInfo Class
// class to handle system check (browser, etc.)
// Thanks to http://www.xs4all.nl/~ppk/js/detect.html for this code
// TODO: Rewrite?
/*
function SystemInfo() {
this.detect = navigator.userAgent.toLowerCase();
this.OS = null;
this.browser = null;
this.version = null;
//this.subVersion = null;
this.total = null;
this.thestring = null;
this.place = null;
if (this.checkIt('konqueror')) {
this.browser = "Konqueror";
this.OS = "Linux";
}
else if (this.checkIt('safari')) {
this.browser = "Safari"
//this.subVersion = this.detect.substring(8,12);
}
else if (this.checkIt('omniweb')) this.browser = "OmniWeb"
else if (this.checkIt('opera')) this.browser = "Opera"
else if (this.checkIt('webtv')) this.browser = "WebTV";
else if (this.checkIt('icab')) this.browser = "iCab"
else if (this.checkIt('msie')) this.browser = "Internet Explorer"
else if (!this.checkIt('compatible')) {
this.browser = "Netscape Navigator"
this.version = this.detect.charAt(8);
}
else this.browser = "An unknown browser";
if (!this.version) this.version = this.detect.charAt(this.place + this.thestring.length);
if (!this.OS) {
if (this.checkIt('linux')) this.OS = "Linux";
else if (this.checkIt('x11')) this.OS = "Unix";
else if (this.checkIt('mac')) this.OS = "Mac"
else if (this.checkIt('win')) this.OS = "Windows"
else this.OS = "an unknown operating system";
}
}
SystemInfo.prototype.checkIt = function(string) {
this.place = this.detect.indexOf(string) + 1;
this.thestring = string;
return this.place; // HACK: Weird
}
*/
// Saving state using cookies
/*
expires
domain
document.cookie = "version=" + escape(document.lastModified) + "; expires=" +
// cookie values may not include semicolons, commas, or whitespace
*/

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/* Cascading Style Sheet for HTML export */
/* MODULE: DYNAMIC OUTLINE */
/* Dark Red style */
/* This stylesheet expects the following HTML structure
left column in page body
#pageBody .left
td.outlineColumn
div.dynamicOutline
div.tree
div.mout
div.mover
*/
/* visual highlight the sidebar navigation */
.outlineColumn {
vertical-align: top;
border: 1px solid Silver;
background-color: #FAFAFA;
margin: 0px;
padding-top: 10px;
padding-bottom: 20px;
}
.dynamicOutline {
}
/* tree is the same as dynamicOutline, just nested */
.tree {
}
.tree a:link {
color: Black;
text-decoration: none;
}
.tree a:active {
color: #FF3300;
text-decoration: none;
}
.tree a:visited {
color: Black;
text-decoration: none;
}
.tree a:hover {
color: #FF3300;
text-decoration: none;
}
.tree .mout {
text-decoration: none;
width: 100%;
padding: 0px;
font-size: 8pt;
}
.tree .mover {
text-decoration: none;
width: 100%;
padding: 0px;
color: #CC0000;
font-size: 8pt;
}

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